Hotel Operations Leader

Hard Rock Hotel & Casino Sioux City; Sioux City (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A premier hospitality establishment is seeking a Hotel Lead to manage and direct the activities of the Hotel and Retail areas in Sioux City, IA. The successful candidate will handle staff management, promote customer satisfaction, and develop effective operational procedures. A background in hotel operations, along with a Bachelor's degree in Hospitality or Business, is preferred. If you have at least 2 years of experience and exceptional communication skills, we invite you to apply.

Qualifications

• Minimum of 2 years experience in hotel or retail operations.
• Demonstrated knowledge of hotel front desk operations.
• Ability to motivate and manage staff.

Responsibilities

• Manage and direct activities of Hotel and Retail areas.
• Assist with training and managing staff.
• Investigate and resolve customer complaints.

Skills

Knowledge of hotel operations

Effective communication techniques

Experience in retail operations

Knowledge of Micros Opera hotel computer systems

Customer service resolution

Education

Bachelor's degree in Hospitality, Business, or Institutional Management

Tools

Microsoft Word

Microsoft Excel

Job description

A premier hospitality establishment is seeking a Hotel Lead to manage and direct the activities of the Hotel and Retail areas in Sioux City, IA. The successful candidate will handle staff management, promote customer satisfaction, and develop effective operational procedures. A background in hotel operations, along with a Bachelor's degree in Hospitality or Business, is preferred. If you have at least 2 years of experience and exceptional communication skills, we invite you to apply.