Hotel Operations Lead: Guest Service & Profitability

Holiday Inn Kansas City Downtown; Kansas City (MO); Sur place; USD 50 000 - 55 000; Plein temps

Résumé du poste

Holiday Inn Kansas City Downtown is seeking an Assistant General Manager to lead and enhance customer service efforts. The ideal candidate will have a bachelor's degree in hospitality management and at least 3 years of experience in hotel management. Responsibilities include assisting in daily operations, managing staff, and ensuring guest satisfaction while maintaining compliance with hotel standards. Competitive compensation ranges from $50,000 to $55,000 annually, making this a promising career move in a dynamic hospitality environment.

Qualifications

• Must possess exceptional customer service experience with a strong guest-first focus.
• Previous experience in a management role in hospitality is necessary.
• 3+ years of experience in a hotel or hospitality industry required.

Responsabilités

• Manage hotel operations and staff in the absence of the general manager.
• Collaborate with department heads on budget and performance.
• Ensure compliance with hotel policies and local laws.

Connaissances

Customer service

Leadership

Organizational skills

Communication skills

Problem-solving skills

Formation

Bachelor's degree in hospitality management or related field

High school diploma or GED

Description du poste

Holiday Inn Kansas City Downtown is seeking an Assistant General Manager to lead and enhance customer service efforts. The ideal candidate will have a bachelor's degree in hospitality management and at least 3 years of experience in hotel management. Responsibilities include assisting in daily operations, managing staff, and ensuring guest satisfaction while maintaining compliance with hotel standards. Competitive compensation ranges from $50,000 to $55,000 annually, making this a promising career move in a dynamic hospitality environment.