Hotel Operations Lead: Guest Experience & Growth

IHG Hotels & Resorts; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

IHG Hotels & Resorts in San Antonio, TX is looking for an experienced General Manager to oversee daily hotel operations and maximize guest satisfaction and profitability. The role includes acting as General Manager in their absence and driving revenue, service standards, and team performance.

The position requires a Bachelor's degree in Hotel Administration and several years of supervisory hotel experience, with strong leadership and financial acumen.

Qualifications

• Bachelor’s degree in Hotel Administration or equivalent is required.
• Demonstrated leadership and staff management experience.
• Experience managing hotel operations and guest services.

Responsibilities

• Oversee day-to-day hotel operations to ensure guest satisfaction and profitability.
• Assist in developing departmental strategies and communicate policies.
• Monitor budget variances and manage labor costs and expenses.
• Serve as Manager on Duty when assigned.

Skills

Hotel Operations

Leadership

Staff Management

Budgeting

Guest Service

Education

Bachelor’s degree in Hotel Administration

Job description

IHG Hotels & Resorts in San Antonio, TX is looking for an experienced General Manager to oversee daily hotel operations and maximize guest satisfaction and profitability. The role includes acting as General Manager in their absence and driving revenue, service standards, and team performance.

The position requires a Bachelor's degree in Hotel Administration and several years of supervisory hotel experience, with strong leadership and financial acumen.