Hotel Operations Coordinator

Ascend Collection by Choice; Clearwater Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K Savings Plan

Tuition assistance

Employee discounts

Job summary

McKibbon Hospitality is seeking a proactive Hotel Operations Coordinator for our Clearwater properties, the Winter Beach Club Resort and Hampton Inn Clearwater. You will support operations, marketing, sales, communications, and ecommerce, ensuring guest requests are fulfilled and content across OTA sites remains accurate.

Ideal candidates have 2-4 years of administrative experience, strong organizational skills, excellent written and verbal communication, and solid MS Office proficiency.

Qualifications

• 2–4 years of previous administrative experience.
• Detail oriented with the ability to multi-task.
• Excellent written and verbal communication skills.
• Strong computer skills, including Microsoft Office.

Responsibilities

• Review postings, coordinate with property teams, and ensure task prioritization.
• Respond to guest messages and manage online reputation across OTA platforms.
• Assist housekeeping/front desk during peak times and support signage and collateral.
• Coordinate with marketing for content uploads and update digital signage.
• Assist sales with prospecting and with groups/meetings as needed.
• Support accounts payable/receivable and general admin duties.

Skills

Administrative coordination

Attention to detail

Multi-tasking

Excellent communication

Tools

Microsoft Office

Job description

What makes a Hotel Operations Coordinator with McKibbon Hospitality in Clearwater, Florida?The Hotel Operations Coordinator for both the Winter the Beach Club Resort and the Hampton Inn Clearwater, managed by McKibbon Hospitality, is a diverse and dynamic position. The Hotel Operations Coordinator supports various aspects of hotel management including operations, marketing, sales, communications, and ecommerce. With McKibbon Hospitality managing around 105 hotels, primarily in the southeast, there is plenty of potential for career growth and advancement.Day in the Life:Review all postings in property internal communications system, Quore to ensure accuracy and prioritize tasks as needed.Respond to all guest reviews and keep Medallia and SALT up to date for both properties on the following platforms: TripAdvisor, Google Business, Expedia Partner Portal, Booking.com, Agoda, Choice WebsiteRespond to all Guest Messages and comments in a timely manner on all 3rd party accounts, Expedia Portal & Booking.comAdditional operation duties included but not limited to accounts payable and receivable, assist housekeeping and front desk during peak times and ensuring guest requests are fulfilledAssist in any necessary signage or collateral: No Smoking Signs, Guest Directional Signs, Front Desk Needs (Amenity Cards, TripAdvisor Cards, Misc. Signage)Update digital signage in the Hampton and Winter Lobby as well as channel insertion in guest rooms: Holiday Hours, Welcoming In-House Groups, CMA current events, Hotel Rules and PoliciesAssist Engineering Department with various projects including but not limited to: Creating and organizing emergency shut off documents, sourcing products when necessary, such as snap-in elevator signage, parking sign holders, etc.Attend weekly revenue calls to stay up to date on rates and strategyCreate guest amenities and welcome cards, distribute and track gift certificates for Winter’s Beach Club and Hampton InnEnsure McKibbon Marketing team is receiving updates regarding staff, holidays, awards, property events, & charity eventsPost current CMA collateralCoordinate with Mckibbon marketing and social media manager for content uploadsAssist in planning staff events - Housekeeping Week, Team Appreciation Week, birthdays, welcoming H2B employees, etc.Assist sales team when needed, prospecting calls, sales blitzesAssist in preparation and execution of Groups and Meetings when neededResponsibility for accuracy on OTA sites resulting in content scores of 100%. Includes: photos, amenity information, etc.Review monthly content calendar and keep hotel staff engagedUpdate In-Room Channel Insertion when neededRequirements:Bilingual preferred2-4 years of previous administrative experienceMust be detail oriented with the ability to multi-task and strong organizational skillsExcellent written and verbal communication skills as well as analytical and problem solving skills preferredA self-starter with the ability to work as an individual as well as part of a teamStrong computer acumen including Microsoft Office products Ideal Skills & Qualities:Knowledge of hotel operationsHigh-energy, self-motivated with a desire to excel in a multi-stakeholder environmentWillingness to go above and beyond what is requestedPerks & Benefits Beyond the Basics:We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:Benefits: Full Time Associates:Comprehensive benefits package including medical, dental, and visionLife insurancePet InsuranceShort and long-term disabilityPaid time off and holidaysTuition assistanceFinancial & Occupational Wellness: All AssociatesCompetitive Compensation with incentives (incentives vary by position)401K Savings Plan, 50% matching up to 10% of compensationAssociate referral programBrand and company training classes, workshops and conferences for career growth and development (varies by position)Personal Wellness: All AssociatesFundraising matching funds programTeam volunteer opportunities24/7 chaplain servicesExclusive hotel rate discountsAny state specific holiday, vacation or benefit requirements will apply.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.