Hotel Night Auditor: Revenue Auditor & Guest Concierge

Summit Hospitality Group, Ltd; Markwood (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation/Personal time for Fulltime

Hotel Discounts

Quarterly Bonuses

Insurance benefits

Job summary

Summit Hospitality Group, Ltd seeks a Night Auditor to manage post and balance of room, restaurant, and bar charges, greet late arrivals, assist with check-ins/outs, and prepare daily revenue reports. You will file paperwork to Corporate Office and support operations through a high-accuracy closing shift.

The role emphasizes strong accounting knowledge, 2+ years in a similar hotel environment, and proficiency with FOSSE/OPERA systems, cash handling, and guest service excellence.

Qualifications

• Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt.
• Strong leadership skills
• Excellent oral and written communication skills
• Demonstrates planning and organizational ability
• Able to prioritize and quickly change direction as needs arise
• Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable
• Able to diagnose and repair simple computer problems
• Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc.
• Skilled in math and able to operate a 10 key by touch

Responsibilities

• Run audit reports/journals from Front Office Systems
• Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
• Makes corrections and adjustments and handles all computer problems that might occur throughout shift
• Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
• Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
• Ensures all reports and back-up vouchers are complete and filed promptly and properly
• Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
• Reviews and corrects discrepancies in the Front Desk System
• Ensures complete guest satisfaction
• Checks-in/Checks-out Guests
• Completes Guest registration process
• Must be familiar with computer systems for Guest reservation information processing
• Must verify and imprint Guest credit cards for authorization
• Must be well versed in cash handling and accurately balance house bank
• Assigns guests rooms based upon preferences and availability
• Drives the Revenue Management process
• Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
• Answers questions regarding hotel facilities and services
• Answers the telephone and books reservations
• Answers Guest inquiries for local directions/events
• Recommends local area restaurants, points of interest, or needs for transportation
• Maintains cleanliness of front desk, lobby, and back office
• Follows up promptly with Guest check-ins, complaints, and other requests
• Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
• Participates in Hotel Safety Committee
• Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
• Complete brand required training
• Duties are subject to change and additional duties may be assigned as needed

Skills

Leadership

Communication

Organizational skills

Prioritization

Tools

FOSSE

OPERA

HILTON ONQ

Microsoft Office

Micros RMS

Job description

Summit Hospitality Group, Ltd seeks a Night Auditor to manage post and balance of room, restaurant, and bar charges, greet late arrivals, assist with check-ins/outs, and prepare daily revenue reports. You will file paperwork to Corporate Office and support operations through a high-accuracy closing shift.

The role emphasizes strong accounting knowledge, 2+ years in a similar hotel environment, and proficiency with FOSSE/OPERA systems, cash handling, and guest service excellence.