Hotel Night Auditor - Must Have Previous Hotel Experience

Hyatt Place; Cleveland (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor who thrives in a dynamic environment. This role is crucial for ensuring a seamless guest experience during late hours, where you'll handle check-ins, manage transactions, and maintain safety protocols. If you enjoy working independently and have a passion for service, this position offers a fantastic opportunity to grow within a supportive company culture that values its associates. Join a team that prioritizes integrity, community, and fun while making a difference in guests' stays. Your dedication and proactive approach will be key to exceeding expectations in this rewarding role.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development Opportunities

Qualifications

• Passion for serving others and providing excellent customer service.
• Ability to work independently and handle responsibilities effectively.

Responsibilities

• Process credit card transactions and manage guest check-in/out.
• Monitor hotel safety and maintain lobby appearance.

Skills

Customer Service

Proactive Problem Solving

Communication

Attention to Detail

Education

High School Diploma

Tools

Hotel Management Software

Phone System

Job description

Description

We are hiring a Night Auditor!

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift, you are essentially working without management supervision, so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non-traditional hours. Your keen sense of being proactive, responsive, and caring will make all the difference. The night shift also assures the guest a stay that is safe, whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility, this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

1. Processing credit card transactions and other charges (restaurant, events, lounge) for the day.
2. Handling phone system, transferring calls, reservations, etc.
3. Verifying, balancing, and reviewing hotel room availability.
4. Performing Check-in and Check-out procedures.
5. Administering guest payment policies and looking for errors from the day shifts.
6. Preparing folios for the morning departing guests.
7. Maintaining overall lobby appearance and assisting with AM breakfast setup if needed.
8. Being versed in all hotel emergency procedures.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short-term/long-term disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations, we want you to contact us now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.