Hotel Night Auditor - Bossier City

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Live! Casino & Hotel Maryland is seeking a Hotel Night Auditor for the Bossier City location. The role supports check-in/check-out, posts room charges, and summarizes daily financial activity for the front office.

The ideal candidate will have strong guest-service skills, be comfortable in a hotel/retail setting, and able to work nights to ensure a seamless guest experience at a four-star property.

Qualifications

• High school diploma or GED required.
• Must be 21 years or older.
• Retail customer service training would be a plus.
• 1–3 years of experience in a hotel or high-end retail environment required.
• Exposure to alcohol and smoking environment.
• Must be able to secure and maintain licensure as required by Louisiana Gaming Control Board or Live's operating standards.

Responsibilities

• Maintain knowledge of hotel features/services, hours, room types, rates, and occupancy.
• Post charges and ensure accuracy of front desk transactions.
• Assist with PBX switchboard duties as needed.
• Verify transactions are evidenced and properly posted.
• Monitor room revenues and front office statistics; complete end-of-day procedures.

Skills

Guest service

Communication

Data entry

Computer literacy

Guest inquiries

Calm under pressure

Attention to detail

Confidentiality

Teamwork

Education

High school diploma

GED equivalent

Licensure eligibility (Louisiana Gaming)

Job description

Why We Need Your Talents:

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand

External Job Title

Hotel Night Auditor - Bossier City

Overview

Check in/Check out hotel guests courteously and efficiently, and to the service levels expected in a four-star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand

Responsibilities

Where You'll Make an Impact:

• Maintain complete knowledge at all times of the following: All hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and locations; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
• Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Check to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.
• Track room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist.
• Assist PBX with switchboard duties.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties as assigned.

Skills To Help You Succeed

• Able to read and interpret instructions and direction for guests.
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with individuals who approach the Front Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up.
• Ability to work well under pressure dealing with 50+ arrivals/departures within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

Qualifications

Must-Haves:

• A high school diploma or GED equivalent.
• Must be 21 years or older.
• Retail customer service training would be a plus.
• One (1) to three (3) years of previous experience in a hotel or high-end retail environment is required.
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment. You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards.

Physical Requirements

• Lifting 20 to 60lbs
• Pushing/Pull a minimum of120bs
• Carry 20-60 lbs.
• Bending a kneeling
• Continuous walking
• Continuous standing
• Climbing steps