Hotel Night Auditor - Bossier City

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Live! Casino & Hotel Louisiana is seeking a front desk associate to warmly check guests in and out, handle payments, and provide expert guest information. You will support the Front Office team, monitor room revenue, occupancy, and daily statistics, and ensure accurate posting to guest accounts.

Ideal candidates have 1–3 years in hotels or high-end retail, are 21+, and are comfortable in an alcohol/smoking environment while maintaining guest confidentiality and professional demeanor.

Qualifications

• High school diploma or GED required.
• Must be 21 years or older.
• 1–3 years of previous experience in a hotel or high-end retail environment is required.
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity.

Responsibilities

• Check in/Check out hotel guests courteously and efficiently and process all payments according to established hotel requirements.
• Provide information to any guest or visitor inquiry and work as part of the Front Office team to ensure a seamless guest experience.
• Track room revenue, occupancy percentages, and other front office statistics; summarize daily financial information.
• Post charges to guest accounts and ensure proper posting and allocation in the system.
• Assist PBX with switchboard duties and support front desk operations as needed.
• Maintain knowledge of hotel features, room types, rates, promotions, and group activities.

Skills

Guest service

Communication

Data entry

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

Why We Need Your Talents

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand

Why We Need Your Talents

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand

Check in/Check out hotel guests courteously and efficiently, and to the service levels expected in a four-star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Where You'll Make an Impact

• Maintain complete knowledge at all times of the following All hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and locations; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
• Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Check to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.
• Track room revenues, occupancy percentages, and other front office statistics such as check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist.
• Assist PBX with switchboard duties.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties as assigned.

Skills to Help You Succeed

• Able to read and interpret instructions and direction for guests.
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with individuals who approach the Front Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up.
• Ability to work well under pressure dealing with 50+ arrivals/departures within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

Must-Haves

• A high school diploma or GED equivalent.
• Must be 21 years or older.
• Retail customer service training would be a plus.
• One (1) to three (3) years of previous experience in a hotel or high-end retail environment is required.
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements

• Lifting 20 to 60lbs
• Pushing/Pull a minimum of120bs
• Carry 20-60 lbs.
• Bending a kneeling
• Continuous walking
• Continuous standing
• Climbing steps