Hotel Night Auditor

COMFORT INN UTICA INC; Utica (MI); On-site; USD 22,041 - 23,419; Full time

Job summary

A hospitality establishment in Utica is hiring a full-time Night Auditor. Responsibilities include greeting and registering guests, auditing room charges, balancing transactions, and preparing reports. Candidates should be at least 21 years old with a valid driver’s license, a high school diploma, and customer service experience. The role requires strong guest relations and problem-solving skills, with shifts scheduled from 10 PM to 8 AM.

Qualifications

• At least 21 years of age.
• Valid driver's license required.
• Minimum of 1-year experience in hotels. Previous Night Auditor experience preferred.
• Minimum of 1-year experience in customer service.

Responsibilities

• Greet guests upon their arrival.
• Register guests and confirm room rates.
• Provide information about the hotel and surrounding area.
• Handle guest questions and concerns.
• Audit guest room charges and balance nightly transactions.
• Prepare daily Managers' Report.

Skills

Guest relations

Problem-solving

Organizational skills

Computer proficiency

Cash handling accuracy

Professional image

Education

High School Degree or equivalent

Job description

Opportunity for a full-time Night Auditor. This position will perform Night Auditor and Guest Services Representative responsibilities including greeting, registering and orienting guests to the hotel as well as responsible for conducting the nightly audit process.

Job Functions

• Greeting guests upon their arrival.
• Registering guests and confirming room rates.
• Providing information about the Hotel, area merchants, restaurants and companies in the surrounding area.
• Answering telephone / Wake-up calls.
• Handling guest questions and concerns.
• Audit guest room charges.
• Balance nightly credit card transactions.
• Receiving payments on accounts.
• Balancing all daily postings and activities.
• Preparing daily Managers' Report.
• Performing other duties as assigned.

Basic Qualifications

• Must be at least 21 years of age or older.
• Must have a valid driver's license.
• High School Degree or equivalent.
• Minimum of 1-year experience in Hotels Preferred.
• Previous Night Auditor experience (1 yr or more) preferred and qualifies for Premium pay rate.
• Minimum of 1-year experience in Customer Service Required.

Additional Qualifications

• Proven guest relations, problem-solving and organizational skills.
• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.
• Professional image representative of company image.
• Must be Very Dependable.

Working Conditions

• Physical requirements include the ability to stand for prolonged periods of time, finger dexterity, good hearing, performing detailed work at close distances and proficient in English language and excellent at communicating verbally.
• This position is responsible to work a variety of shifts based on operational demand. During the week, shifts will primarily be full-time, 40 hours from 10 PM to 8 AM, 4 days a week - 3 days off each week. Weekends and holidays included in this position. This position will have a set schedule.

Base pay range: $16.00/hr - $17.00/hr

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing, Hospitality