HOTEL NIGHT AUDITOR

Indus Hospitality Group; Village of Brockport (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality group as a Guest Service Associate. You will provide exceptional guest service, manage reservations, and ensure a welcoming environment. Ideal candidates are detail-oriented and passionate about hospitality, contributing to a supportive team culture.

Qualifications

• 1-3 months related experience or training required.
• Minimum age: 18 years.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest mail and messages.
• Assist in maintaining cleanliness of lobby and surrounding areas.

Skills

Customer Service

Communication

Detail-Oriented

Education

High School Diploma or GED

Job description

Summary

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous, and professional manner by following brand service standards and adhering to guidelines and procedures.

Essential Duties and Responsibilities

1. Greet, register, and assign rooms to guests.
2. Answer telephone calls.
3. Post charges (e.g., room, food, telephone), compute bills, collect payments, and make change for guests.
4. Make and confirm reservations.
5. Monitor room availability.
6. Block rooms.
7. Program wake-up calls.
8. Handle guest mail and messages.
9. Open and close shifts, making cash drops as necessary.
10. Maintain market stock and coffee area as needed.
11. Finalize transactions completed during the day and process credit card transactions.
12. Prepare and print folios for departing guests.
13. Create, print, file, and transmit required reports.
14. Compile daily sales figures and complete daily reports.
15. Complete End of Month procedures.
16. Ensure hotel PMS system is in balance with the reservations system and correct any discrepancies.
17. Provide guests with information regarding hotel hours and available services, including directions and local area information.
18. Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
19. Assist in checking all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance; report deficiencies.
20. Schedule shuttle runs for guests (hotels with shuttle only).
21. Perform laundry duties as needed.
22. Set up continental breakfast.

Requirements

Qualifications

One to three months of related experience and/or training; high school diploma or GED; or an equivalent combination of education and experience. Minimum age: 18 years.

Physical Demands

The associate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

While performing the duties of this job, the associate is occasionally exposed to fumes, airborne particles, chemicals, and dust. The noise level is usually moderate. The environment is open to the general public.

Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.

We are committed to providing opportunities for personal and professional growth, ensuring you have the tools and resources to thrive. If you are self-motivated, detail-oriented, and passionate about hospitality, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and organization.

Come grow with us at Indus Hospitality Group!