Hotel Night Auditor

Sheraton Suites Cypress Creek; Pembroke Pines (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated night auditor to enhance guest experiences. This role involves managing front desk operations, ensuring smooth check-ins, and providing exceptional customer service. The ideal candidate will possess strong communication skills and a knack for numbers, as they will handle bookkeeping tasks and assist in resolving guest inquiries. With a flexible schedule and a supportive team environment, this opportunity is perfect for those looking to grow their careers in the hospitality sector. Join a passionate group of professionals committed to delivering outstanding service and making every guest's stay memorable.

Qualifications

• Proficiency with computers and reservation/accounting software is required.
• Experience in hospitality or guest services is preferred but not required.

Responsibilities

• Delegate housekeeping and service requests, respond to guest inquiries.
• Perform bookkeeping and accounting procedures as required.
• Prepare daily, weekly, and monthly reports for management.

Skills

Customer Service

Communication Skills

Bookkeeping

Flexibility

Education

High School Diploma

Some College

Tools

Reservation Software

Accounting Software

Marriott System

Lightspeed

Job description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Marriott and Lightspeed experience preferred.

Proficiency with computers is required; experience with reservation and accounting software is desired.

Requires a flexible schedule that allows for overnight shift hours.

Experience in the hospitality industry or guest services is preferred, but not required.

Great communication and excellent customer service skills are required.

High school diploma or equivalent required; some college preferred.

Responsibilities:

1. Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
2. Perform additional bookkeeping, administrative, and accounting procedures as required.
3. Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
4. Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
5. Make sure every hotel guest has a pleasant stay.