Hotel Night Auditor

Sunday River Resort; Newry (ME); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Free ski pass

Staff housing

Employee discounts

Job summary

Sunday River Resort in Newry, ME seeks Hotel Night Auditors for a winter seasonal overnight role (11 PM - 7 AM). You will welcome guests, perform nightly audits, and manage front desk tasks with precision.

Ideal candidates have strong attention to detail, solid customer service skills, and the ability to work independently in a quiet overnight setting. Training is provided for the right candidate, including PMS familiarity.

Qualifications

• High school diploma or equivalent is required.
• Prior hotel front desk or night audit experience preferred but training is provided.
• Proficiency in Microsoft Office; experience with a PMS such as Springer Miller Systems.
• Strong attention to detail and comfort with basic financial reconciliation tasks.
• Excellent verbal communication and customer service skills.
• Must be available to work overnight shifts, including weekends and holidays.

Responsibilities

• Deliver outstanding guest service during the overnight shift, including check-in/check-out.
• Serve as the overnight point of contact for guest inquiries and requests.
• Manage and verify room reservations, room assignments, and rate accuracy.
• Perform nightly audit: reconcile transactions, post rates and taxes, balance accounts.
• Run daily reconciliation reports and distribute overnight operational reports.

Skills

Attention to detail

Independent work

Customer service

Verbal communication

Education

High school diploma or equivalent

Tools

Springer Miller PMS

Job description

Overview

Sunday River Resort is seeking Hotel Night Auditors to join our Lodging team! This is winter seasonal overnight position (11 PM - 7 AM) at one of New England's premier four-season resorts. As a Night Auditor, you'll be the face of our resort during overnight hours — delivering exceptional guest service while managing the hotel's nightly financial reconciliation and front desk operations. If you're a detail-oriented hospitality professional who thrives in an independent, overnight environment, we want to hear from you.

Responsibilities

• Deliver outstanding guest service throughout the overnight shift, including warm and professional check-in and check-out
• Serve as the primary overnight point of contact for all guest inquiries, concerns, and special requests
• Manage and verify room reservations, room assignments, and room rate accuracy across the property
• Perform the complete nightly audit process, including reconciling daily financial transactions, posting room rates and taxes to guest folios, and balancing accounts
• Run and organize daily reconciliation reports as directed by the Accounting and Lodging departments
• Prepare and distribute overnight operational reports to set up day shift teams for success
• Respond to and coordinate with security and maintenance staff as needed during the overnight shift
• Provide knowledgeable recommendations on all Sunday River resort products, services, amenities, and on-mountain activities
• Handle all phone inquiries professionally and efficiently
• Maintain a thorough working knowledge of hotel emergency procedures and respond

Qualifications

• High school diploma or equivalent required
• Previous hotel front desk, night audit, or hospitality experience preferred but not required — we will train the right candidate
• Proficiency in Microsoft Office programs; experience with a Property Management System (PMS) such as Springer Miller Systems
• Strong attention to detail and comfort with basic financial reconciliation tasks
• Excellent verbal communication and customer service skills
• Ability to work independently and problem-solve in a fast-paced overnight environment
• Must be available to work overnight shifts, including weekends and holidays

Compensation & Benefits

• Wages range from $18 to $20 per hour, depending on experience, with opportunities for growth and advancement within Sunday River's Lodging department.
• Seasonal Team Member perks include:
• Free ski and golf pass for self, and additional passes for dependents of full-time Team Members.
• Resort discounts on lessons, equipment rentals, dining, lodging, retail, and spa.
• Eligibility for affordable Team Member housing.