Hotel Night Auditor

Residence Inn Philadelphia/ Glen Mills; Glen Mills (Delaware County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading hospitality property as a night auditor! This role is perfect for those looking to start a rewarding career in the hospitality industry. You'll be responsible for ensuring financial accuracy while providing exceptional customer service to guests. With opportunities for growth, this position allows you to leverage your skills and talents in a supportive environment. If you have a passion for helping others and a keen eye for detail, we encourage you to apply and be part of a team that values dedication and excellence in service.

Qualifications

• Great communication and customer service skills are essential.
• Proficiency with computers and reservation software is desired.

Responsibilities

• Produce daily, weekly, and monthly reports for management.
• Verify and reconcile all financial records and transactions.
• Ensure guests have an exceptional experience at the property.

Skills

Customer Service

Financial Attention to Detail

Communication Skills

Computer Proficiency

Reservation Software

Education

High School Diploma or Equivalent

Some College

Tools

Accounting Software

Reservation Software

Job description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Responsibilities:

1. Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager.
2. Perform additional bookkeeping, administrative, and accounting procedures as required.
3. Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.
4. Ensure all guests feel they are having an exceptional experience at the property.
5. Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed.

Qualifications:

1. Proficiency with computers is required; experience with reservation and accounting software is desired.
2. Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required.
3. Requires a flexible schedule that allows for overnight shift hours.
4. Great communication and excellent customer service skills are required.
5. Some college is preferred but a high school diploma or equivalent is required.