Night Auditor

AECOM; Wayne (PA); On-site; USD 60,000 - 80,000; Part time

Job summary

AECOM is seeking a Part Time Front Desk Associate for the Courtyard Philadelphia Valley Forge in Wayne, PA. This role involves managing guest check-ins, handling payments, and providing exemplary customer service, all within a welcoming atmosphere. Join a dedicated team focused on enhancing guest experiences and ensuring operational excellence.

Qualifications

• Experience in hospitality or customer service is a plus.
• Ability to manage financial transactions accurately is essential.

Responsibilities

• Process guest check-ins and manage room assignments.
• Handle payments via various methods and maintain accurate records.
• Ensure a high level of guest service and satisfaction.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Education

High school diploma or G.E.D. equivalent

Job description

**Additional Information**

**Job Number** 25096927

**Job Category** Finance & Accounting

**Location** Courtyard Philadelphia Valley Forge/King of Prussia, 1100 Drummers Lane, Wayne, Pennsylvania, United States, 19087VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20Philadelphia%20Valley%20Forge/...)

**Schedule** Part Time

**Located Remotely?** N

**Position Type** Non-Management

**POSITION SUMMARY**

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.