Hotel Night Auditor

AZ- Courtyard Chandler Fashion Center; Chandler (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

NCG Hospitality is seeking a Night Auditor in Chandler, AZ, to perform overnight audit duties and ensure accurate financial records for the property. The role emphasizes guest service, balancing cash and daily reports.

Starting at $18.50/hour, experienced candidates may qualify for higher wages. Availability includes weekends and holidays with overnight shifts from 11 pm to 7 am. A minimum of 1 year in customer service or hotel night audit is required.

Qualifications

• Minimum 1 year of customer service and/or hotel night audit experience.
• Overnight availability 11:00 p.m.–7:00 a.m.
• Strong communication and interpersonal skills.

Responsibilities

• Perform daily audit, balance, post and report on front desk, rooms, and F&B cash/credit transactions.
• Greet guests; provide warm, professional service.
• Handle guest requests and complaints to meet expectations.

Skills

Customer service

Night audit

Cash handling

Guest relations

Balancing accounts

Tools

Cash drawer

Job description

Night Auditor

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Starting at $18.50/hour, experienced candidates may qualify for a higher wage

Flexible availability required Monday to Friday, Weekends, and Holidays

Open to Overnight shifts from 11 pm to 7 am

Must have a minimum of 1 year of customer service and/or hotel night audit experience

The Night Auditor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Chandler Courtyard/Fairfield Hotel.

All shifts are overnight shifts. Our friendly and attentive Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions.

How You’ll Make An Impact

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Ensure guest and property safety by knowing all safety, security and emergency procedures

To Be Successful In This Role, You'll Bring

• Ability to work overnight from 11:00p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Ability to be patient and creatively problem solve

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays atNCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

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