Hotel Manager: Lead Operations, Growth & Guest Experience

Baymont Inn & Suites; Traverse City (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Competitive wages

Career growth

Fun environment

Job summary

Baymont Inn & Suites Traverse City is seeking an experienced Hotel Manager to organize and oversee daily operations, providing strategic direction and supervising a diverse workforce.

You will lead all aspects of hotel operations, handle customer and team concerns, and drive performance through effective communication and leadership. A bachelor's degree is preferred, with strong English skills and a commitment to service excellence.

Qualifications

• Proven experience as a Hotel Manager is preferred.
• Familiarity with hospitality industry standards.
• Proficiency in English; knowledge of additional languages is a plus.
• Well-versed in hotel management best practices and relevant laws/guidelines.
• Experience in resolving customer issues with a proactive, service-oriented mindset.

Responsibilities

• Oversee the work of all employees and set clear objectives.
• Hire qualified personnel according to company standards.
• Organize and coordinate operations to maximize efficiency.
• Manage budgets and analyze financial information.
• Develop and implement a marketing strategy to promote hotel services.
• Communicate with customers when appropriate.
• Resolve maintenance and renovation issues.
• Collaborate with suppliers, vendors, and event planners.
• Conduct regular inspections and ensure health and safety compliance.

Skills

Hotel management

Leadership

Budgeting

Customer service orientation

Communication

Time management

Hospitality standards

English proficiency

Education

Bachelor's degree in Hospitality Management or related field

Job description

Baymont Inn & Suites Traverse City is seeking an experienced Hotel Manager to organize and oversee daily operations, providing strategic direction and supervising a diverse workforce.

You will lead all aspects of hotel operations, handle customer and team concerns, and drive performance through effective communication and leadership. A bachelor's degree is preferred, with strong English skills and a commitment to service excellence.