Hotel Manager

Socket.dev; Biloxi (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev in Biloxi, Mississippi seeks a Hotel Manager to oversee daily hotel operations, ensuring guest satisfaction and efficient staff performance. You will coordinate front office, housekeeping, F&B, and maintenance while monitoring occupancy, pricing, and revenue, and ensuring compliance with safety and company policies.

The role requires strong leadership, budgeting skills, and the ability to develop policies, train teams, and resolve guest issues quickly in a fast-paced environment.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in hotel management or hospitality operations.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of hotel management systems (PMS) OPERA, and Microsoft Office.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee the day-to-day operations of the hotel.
• Ensure exceptional guest service and resolve customer complaints promptly.
• Supervise, train, and motivate hotel staff.
• Manage front office, housekeeping, food and beverage, and maintenance departments.
• Monitor budgets, control costs, and maximize revenue.
• Develop and implement operational policies and procedures.
• Ensure compliance with health, safety, and hospitality regulations.
• Monitor room occupancy, pricing, and revenue performance.
• Coordinate with vendors and suppliers to maintain hotel facilities.
• Prepare operational reports and analyze performance metrics.
• Promote teamwork and maintain a positive work environment.

Skills

Leadership and team management

Customer service excellence

Financial and budget management

Communication and negotiation

Time management and organizational

Conflict resolution

Sales and revenue management

Attention to detail

Education

Bachelor's degree in Hospitality Management

Tools

PMS OPERA

Microsoft Office

Job description

Description

The Hotel Manager is responsible for overseeing the daily operations of the hotel to ensure excellent guest experiences, efficient staff performance, and profitable business operations. This role involves managing hotel departments, maintaining high service standards, handling guest concerns, and ensuring compliance with company policies and safety regulations.

Key Responsibilities:

• Oversee the day-to-day operations of the hotel.


• Ensure exceptional guest service and resolve customer complaints promptly.


• Supervise, train, and motivate hotel staff.


• Manage front office, housekeeping, food and beverage, and maintenance departments.


• Monitor budgets, control costs, and maximize revenue.


• Develop and implement operational policies and procedures.


• Ensure compliance with health, safety, and hospitality regulations.


• Monitor room occupancy, pricing, and revenue performance.


• Coordinate with vendors and suppliers to maintain hotel facilities.


• Prepare operational reports and analyze performance metrics.


• Promote teamwork and maintain a positive work environment.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).


• Proven experience in hotel management or hospitality operations.


• Strong leadership, communication, and interpersonal skills.


• Excellent problem-solving and decision-making abilities.


• Knowledge of hotel management systems (PMS) OPERA, and Microsoft Office.


• Ability to work flexible hours, including weekends and holidays.

Required Skills:

• Leadership and team management


• Customer service excellence


• Financial and budget management


• Communication and negotiation


• Time management and organizational skills


• Conflict resolution


• Sales and revenue management


• Attention to detail

Working Conditions:

• Full-time position.


• May require evening, weekend, and holiday shifts.


• Fast-paced hospitality environment with regular interaction with guests and staff.