Hotel Maintenance Technician: Guest Experience Focus

Extended Stay America; Bothell (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America in Bothell, WA is seeking a Maintenance Technician to ensure guest rooms and public areas are well maintained and in good repair. You will perform preventive maintenance, handle repairs, and respond to guest requests in line with company standards.

You will manage tools and work areas, inspect safety equipment, document PMs and deficiencies, and support a safe, welcoming property for guests and associates. This role requires reliability and attention to detail.

Qualifications

• Read and speak English proficiently and interact with guests, associates and outside vendors.
• Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
• Write routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use units of measurement for weight, volume and distance.
• Apply good judgment at all times.
• Assist with resolving guest issues in accordance with company policies.

Responsibilities

• Demonstrates and promotes a 100% commitment to guest/associate experience.
• Work with minimal supervision while performing duties to standard.
• Respond to and assist with guest requests with follow-through.
• Perform out-of-room cleaning to maintain premises in pristine condition.
• Carry out repairs listed on work orders promptly and professionally.
• Complete preventative maintenance inspections and repairs as outlined.
• Follow Green Shield Schedule and use SOPs to complete tasks.

Skills

Read and speak English

Safety rules & procedures

Write routine reports

Units of measure

Mathematical calculations

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

Extended Stay America in Bothell, WA is seeking a Maintenance Technician to ensure guest rooms and public areas are well maintained and in good repair. You will perform preventive maintenance, handle repairs, and respond to guest requests in line with company standards.

You will manage tools and work areas, inspect safety equipment, document PMs and deficiencies, and support a safe, welcoming property for guests and associates. This role requires reliability and attention to detail.