Hotel Maintenance Tech: Proactive, Guest-Focused Repairs

WaterWalk Hospitality; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

WaterWalk Hospitality is seeking a dedicated Maintenance Technician to help keep guest rooms, public areas, and equipment in optimal condition across our Minneapolis–area properties.

You will perform preventative maintenance, complete work orders, troubleshoot HVAC, electrical, plumbing, and carpentry tasks, and collaborate with the Chief Engineer and property leadership to maintain guest comfort and safety.

Qualifications

• Previous maintenance or facilities experience.
• Strong hands-on mechanical, troubleshooting, and general repair skills.
• Ability to independently assess maintenance concerns, identify potential causes, and determine appropriate solutions.
• Ability to perform routine maintenance involving HVAC/PTAC units, plumbing, electrical systems, fixtures, appliances, and general building repairs.
• Strong critical-thinking and problem-solving abilities.
• Ability to work independently with minimal supervision while recognizing when an issue requires escalation.
• Ability to prioritize multiple work orders and respond appropriately to urgent or guest-impacting requests.
• Strong attention to detail and commitment to maintaining a safe and well-maintained property.
• Reliable and dependable, with the ability to maintain consistent attendance.
• Strong communication skills and a professional, guest-focused approach.
• Ability to work a flexible schedule, including evenings, weekends, and holidays based on property needs.

Responsibilities

• Preventative Maintenance: Perform routine inspections and preventative maintenance of guest rooms, public areas, equipment, and property systems.
• Complete preventative maintenance tasks according to established schedules, hotel standards, and maintenance procedures.
• Proactively identify potential maintenance issues and take appropriate corrective action before they become larger problems.
• Inspect guest rooms and common areas for maintenance deficiencies and address or report identified concerns.
• Maintenance & Repairs: Complete assigned maintenance work orders accurately, safely, and efficiently.
• Troubleshoot, diagnose, and perform routine repairs involving HVAC and PTAC units, plumbing, electrical systems and fixtures, appliances, drywall and basic carpentry, furniture and fixtures, general building maintenance.
• Use critical-thinking and troubleshooting skills to identify the root cause of maintenance issues and determine appropriate solutions.
• Recognize when an issue requires additional expertise or escalation and communicate promptly with the Chief Engineer or property leadership.
• Complete special maintenance projects and property improvement tasks as assigned.
• Guest Room & Property Maintenance: Respond promptly and professionally to guest maintenance requests, prioritizing issues that affect guest comfort, safety, or hotel operations.
• Conduct routine inspections and maintenance of public areas and guest rooms, including lobbies, hallways, recreational facilities, parking areas, exterior lighting, and other property areas as assigned.
• Maintain guest rooms and public areas in accordance with hotel quality and brand standards.
• Safety & Compliance: Follow all company and hotel safety procedures, maintenance SOPs, and applicable safety requirements.
• Maintain knowledge of hotel safety and emergency procedures and respond appropriately when maintenance support is required.
• Safely operate and properly care for company tools, equipment, and maintenance materials.
• Immediately report unsafe conditions, equipment concerns, or maintenance issues that may create a risk to guests or employees.
• Documentation & Communication: Accurately document completed maintenance work, repairs, inspections, and preventative maintenance activities as required.
• Communicate outstanding maintenance issues, major repair needs, and recurring concerns to the Chief Engineer or property leadership.
• Prioritize maintenance activities based on urgency, guest impact, occupancy, safety, and operational needs.
• Communicate professionally and respectfully with guests and team members when responding to maintenance concerns.
• Support the engineering and property teams with additional duties and special projects as needed.

Skills

Maintenance expertise

Troubleshooting

HVAC/PTAC

Electrical

Plumbing

Carpentry

Customer service

Tools

CMMS

Job description

WaterWalk Hospitality is seeking a dedicated Maintenance Technician to help keep guest rooms, public areas, and equipment in optimal condition across our Minneapolis–area properties.

You will perform preventative maintenance, complete work orders, troubleshoot HVAC, electrical, plumbing, and carpentry tasks, and collaborate with the Chief Engineer and property leadership to maintain guest comfort and safety.