Maintenance Technician - Hotel / Hospitality

Waterwalk Hospitality; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

WaterWalk Hospitality is seeking a Maintenance Technician to perform routine inspections and preventative maintenance across guest rooms, public areas, and property systems. You will troubleshoot HVAC, plumbing, electrical issues and address repairs to maintain safety and guest comfort.

This role requires strong attention to detail, solid technical skills, and the ability to work independently while following safety procedures and hotel standards.

Qualifications

• High school diploma or equivalent; technical or vocational training in maintenance-related fields preferred.
• Proven experience in maintenance, preferably within hospitality.
• Strong knowledge of HVAC, plumbing, electrical systems.
• Ability to troubleshoot and repair a variety of mechanical and electrical systems.
• Excellent attention to detail and ability to work independently.
• Strong communication skills and a customer-focused attitude.
• Physically capable of lifting and performing duties in varying weather conditions.

Responsibilities

• Perform regular inspections and preventative maintenance on guest rooms, public areas, and property systems.
• Address maintenance requests and repairs in guest rooms promptly.
• Maintain exterior of the property, including landscaping and lighting.
• Follow safety protocols and participate in drills and emergencies as required.
• Maintain inventory of maintenance supplies and tools; report deficiencies.
• Maintain accurate records of maintenance tasks, repairs, and inspections.
• Prioritize tasks based on hotel occupancy and guest needs.

Skills

HVAC systems

Electrical maintenance

Plumbing

Troubleshooting

Attention to detail

Independent work

Customer-focused

Communication

Education

High school diploma

Technical/vocational maintenance training

Tools

HVAC diagnostic tools

Electrical testing tools

Power tools

Plumbing tools

Job description

Company Overview: WaterWalk Hospitality is a dynamic and rapidly growing hotel management company with a portfolio of hotels across various states, each offering unique guest experiences. WaterWalk Extended Stay by Wyndham brings an innovative approach to the extended stay hotel segment, offering both traditional extended stay suites as well as unfurnished suite options for longer stay lengths. We are seeking a skilled and reliable Maintenance Technician to join our team. This critical role involves performing preventative maintenance to ensure the guest rooms and property are in top condition, contributing to a comfortable and safe environment for our guests.

Job Summary: The Maintenance Technician is responsible for conducting routine inspections and preventative maintenance on guest rooms, public areas, and property systems. This role requires a strong attention to detail, technical expertise, and a proactive approach to identifying and addressing maintenance needs. The Maintenance Technician ensures that the hotel is well-maintained and operates efficiently.

Key Responsibilities:

Preventative Maintenance:

• Perform regular inspections and preventative maintenance on guest rooms, including HVAC systems, plumbing, electrical, and fixtures.
• Ensure that all preventative maintenance tasks are completed on schedule and in accordance with hotel standards.
• Identify potential maintenance issues before they become problems, taking corrective action as needed.

Guest Room Maintenance:

• Address maintenance requests and repairs in guest rooms promptly, ensuring minimal disruption to guests.
• Perform routine repairs and maintenance on room furnishings, fixtures, and equipment to maintain a high standard of appearance and functionality.
• Ensure guest rooms are safe, comfortable, and meet all hotel quality standards.

Property Maintenance:

• Conduct regular inspections and maintenance of public areas, including lobbies, hallways, and recreational facilities, to ensure cleanliness and safety.
• Assist with maintaining the exterior of the property, including landscaping, parking areas, and lighting.

Safety & Compliance:

• Follow all safety protocols and procedures to ensure a safe working environment for staff and guests.
• Maintain knowledge of hotel safety and emergency procedures, participating in drills and responding to emergencies as required.

Equipment & Tools Management:

• Maintain an inventory of maintenance supplies and tools, ensuring they are organized and readily available.
• Report any equipment or tool deficiencies to the Maintenance Supervisor for prompt resolution.
• Keep maintenance workshop and storage areas clean and well-organized.

Documentation & Reporting:

• Maintain accurate records of all maintenance tasks, repairs, and inspections.
• Report major repair needs or issues to the Maintenance Supervisor or management team.
• Provide input on maintenance scheduling and prioritize tasks based on hotel occupancy and guest needs.

Qualifications:

• High school diploma or equivalent; technical or vocational training in maintenance-related fields is preferred.
• Proven experience in maintenance or a related field, preferably within the hospitality industry.
• Strong technical skills in HVAC, plumbing, electrical, and general repair.
• Ability to troubleshoot and repair a variety of mechanical and electrical systems.
• Excellent attention to detail and ability to work independently.
• Strong communication skills and a customer-focused attitude.
• Ability to perform physical tasks, including lifting, bending, and working in various weather conditions.
• Knowledge of safety protocols and regulatory compliance related to building maintenance.