Hotel Loss Prevention & Guest Safety Associate

Pyramid Global Hospitality; Puerto Rico; On-site; USD 32,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality, through Hyatt Regency Grand Reserve Puerto Rico, invites you to join our security team as a Loss Prevention Agent I. You will protect guests, team members, and assets while delivering professional, guest-focused service in a luxury resort setting.

The role emphasizes safety, incident reporting, teamwork, and ongoing learning across a premier oceanfront property in Rio Grande, with opportunities to grow within our hospitality portfolio.

Qualifications

• High school diploma or equivalent.
• Hospitality experience preferred.
• At least 1 year of customer service experience preferred.
• 2 years of college in safety, security or hospitality discipline.
• Able to work nights, weekends and holidays.
• Strong written and oral communication skills.

Responsibilities

• Carry out safety policies and procedures.
• Follow safety procedures for a safe environment.
• Reduce opportunities for crimes with patrols and visibility.
• Promote a safe, comfortable guest environment.
• Assist individuals in danger or requiring medical attention.

Skills

Customer service

Written and verbal communication

High school diploma

Hospitality experience

Security awareness

Education

High school diploma or equivalent

2 years of college in security/hospitality

Job description

Pyramid Global Hospitality, through Hyatt Regency Grand Reserve Puerto Rico, invites you to join our security team as a Loss Prevention Agent I. You will protect guests, team members, and assets while delivering professional, guest-focused service in a luxury resort setting.

The role emphasizes safety, incident reporting, teamwork, and ongoing learning across a premier oceanfront property in Rio Grande, with opportunities to grow within our hospitality portfolio.