Loss Prevention Agent I

Pyramid Global Hospitality; Puerto Rico; On-site; USD 32,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality, through Hyatt Regency Grand Reserve Puerto Rico, invites you to join our security team as a Loss Prevention Agent I. You will protect guests, team members, and assets while delivering professional, guest-focused service in a luxury resort setting.

The role emphasizes safety, incident reporting, teamwork, and ongoing learning across a premier oceanfront property in Rio Grande, with opportunities to grow within our hospitality portfolio.

Qualifications

• High school diploma or equivalent.
• Hospitality experience preferred.
• At least 1 year of customer service experience preferred.
• 2 years of college in safety, security or hospitality discipline.
• Able to work nights, weekends and holidays.
• Strong written and oral communication skills.

Responsibilities

• Carry out safety policies and procedures.
• Follow safety procedures for a safe environment.
• Reduce opportunities for crimes with patrols and visibility.
• Promote a safe, comfortable guest environment.
• Assist individuals in danger or requiring medical attention.

Skills

Customer service

Written and verbal communication

High school diploma

Hospitality experience

Security awareness

Education

High school diploma or equivalent

2 years of college in security/hospitality

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon‑style pool to a nearby 27‑hole Tom Kite‑designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.

If you're passionate about hospitality and ready to be part of a people‑first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico.

What You Will Have An Opportunity To Do

We are looking for a highly engaging, safety and customer focused individual to join our team as Loss Prevention Agent I. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Loss Prevention Agent I is responsible for the safety and security of guests and employees and the property. This includes supporting other department activities to help assure the highest levels of guest and employee service. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property.

Your Role

• Carry out the safety policies and procedures of the property and Benchmark, while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follow safety procedures to ensure a safe working environment for guests and associates.
• Reduce the opportunity for the commission of crimes using preventive patrol and high visibility of security throughout the premises on a timely schedule.
• Promote and preserve the peace on premises to assure a comfortable and non‑threatening environment for guests and employees.
• Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
• Respond to emergencies as prescribed in Emergencies Service Procedures of the property.
• Assure the security of guest and employee information both in written reports and in general business operations.
• Complete all Daily Activity and Incident Reports.
• Help assure compliance with Liquor Laws.
• Assist in developing and presenting security related programs.
• Review and edit written records produced by Security Officers.
• Aid in other job classification as determined necessary by immediate superior.

What are we looking for?

• Someone with a High school diploma or equivalent.
• Someone with prior hospitality experience preferred
• Someone with at least one year customer service experience preferred
• Someone with 2 years of college in a safety, security or hospitality related discipline
• Someone with able to work a flexible schedule to include nights, weekends and holidays
• Someone with high quality written and oral communication skills

Compensation

$

$

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.