Loss Prevention Specialist

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 36,000 - 56,000; Full time

Job summary

Wyndham Grand Rio Mar Rio Grande, Puerto Rico, is seeking a Loss Prevention Specialist to safeguard guests and assets across the resort. The role involves monitoring for incidents, reporting, and coordinating responses to emergencies while upholding safety standards and service excellence.

The ideal candidate will bring at least 2 years in security-related roles, be fluent in English and Spanish, and be comfortable working in a dynamic hospitality environment.

Qualifications

• Requires high school diploma; associate degree preferred.
• 2+ years in loss prevention, security, or related field desirable.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Protect guests, staff, and property by monitoring for incidents.
• Document incidents with detailed reports and records.
• Respond to emergencies and coordinate with leadership.
• Support compliance with safety policies and HR regulations.

Skills

Hazard identification

Incident reporting

Emergency response

Bilingual English/Spanish

Security procedures

Education

High school diploma

Associate degree preferred

Tools

Surveillance systems

Access control systems

Security technology

Job description

Wyndham Grand Rio Mar is looking for GRAND people like you! At Wyndham Grand Rio Mar, our people are our greatest treasure. Every smile, every effort, every shared moment shapes experiences that enrich lives and touch souls. We are more than a workplace. We are a community where your growth, ideas, and well-being matter. From meaningful learning opportunities to benefits that enhance life on and off the clock, we invest in our people because when they thrive, our guests and community thrive too. For almost 30 years, we have celebrated each success, built connections, and created joy together. Join a team that uplifts one another, transforms moments into memories, and helps make Wyndham Grand Rio Mar the most admired and transformative hospitality brand in the world.

Your impact starts here!

Job Summary

The Loss Prevention Specialist is responsible for safeguarding the hotel’s guests, team members, and assets by preventing, observing, and reporting incidents including accidents, medical situations, property damage, criminal activity, and any potential loss occurring on hotel premises. This role ensures compliance with company policies, safety standards, and Human Resources regulations while maintaining a secure and welcoming environment. The position responds promptly and effectively to emergency situations, supports leadership in managing guest and visitor-related matters, and assists in addressing internal and external concerns in alignment with established company guidelines. The Loss Prevention Specialist plays a key role in upholding safety, service excellence, and operational integrity throughout the property.

Education & Experience

• High school diploma or equivalent required; associate’s degree in a related field preferred.
• Minimum of 2 years of experience in loss prevention, security, law enforcement, hospitality security, or a related field preferred.
• Prior experience in a hotel, resort, or high-volume customer service environment highly desirable.
• Knowledge of basic safety procedures, emergency response protocols, and incident reporting practices.
• Familiarity with surveillance systems, access control systems, and basic security technology preferred.
• Fluent in English and Spanish.

Skills And Competencies

• Ability to proactively identify potential safety hazards, suspicious activity, and operational risks to prevent loss or harm.
• Demonstrates sound judgment and composure when responding to medical incidents, accidents, fire alarms, disturbances, and other emergencies.
• Ability to accurately document incidents, draft detailed reports, and maintain proper records in compliance with company and legal standards.
• Skilled in managing inconvenient situations calmly and professionally while preserving guest satisfaction and safety.
• Maintains a service-focused mindset while enforcing policies and procedures in a respectful and professional manner.
• Demonstrates discretion, confidentiality, and adherence to company policies and ethical standards always.
• Works effectively with department leaders, Human Resources, and operational teams to support a secure and compliant work environment.

Physical Requirements

• Ability to stand, walk, and monitor security operations for extended periods.
• Capacity to respond quickly to emergencies, including running, lifting, or assisting others as needed.
• Ability to work indoors and outdoors under various weather conditions, including heat, sun exposure, or rain.
• Flexibility for long or irregular hours depending on operational needs.
• Medium work – Exerting up to fifty pounds of force occasionally, and/or twenty-five pounds of force frequently constantly to lift, carry, push, pull, or otherwise move objects.

Set between the Atlantic coast and the foothills of El Yunque, Puerto Rico's only tropical rainforest, Wyndham Grand Rio Mar spans 600 acres in Rio Grande, just a short drive from San Juan. Here, two championship golf courses wind through rainforest and coastline, a mile of secluded beach meets the Mameyes River, and nearly a dozen restaurants and lounges bring the island's flavor to every table. It is a rare setting where mountain, river, and sea come together, and for almost 30 years it has been a place where careers grow alongside unforgettable guest experiences. Join us, and become part of work that changes lives, starting with your own.

From opportunities for learning and growth to benefits that help our team live better lives, we’re always finding ways to foster a fun and inclusive environment.

EOE M/F/Disabled/Vet/Drug Free Workplace