Hotel Inside Sales Coordinator - Client Relations

Montage International; Healdsburg (CA); On-site; USD 39,000 - 47,000; Full time

Job summary

Montage International in Healdsburg, CA seeks a Sales Coordinator to support the Sales Office and Group Sales Managers, handling daily client service, travel planning and tradeshow prep to ensure guest satisfaction and seamless collaboration across departments.

The role emphasizes strong communication, independence, and the ability to develop accounts, with a Bachelor’s degree preferred and two years of hotel customer service experience.

Qualifications

• Bachelor’s Degree preferred.
• Two years’ experience in customer service in a hotel environment.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and master goals.
• Ability to identify and assist in the development of accounts.
• Ability to act independently with minimal or no supervision.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi.
• Tasks with Delphi will require follow notes and account entries from post trade shows and telephone activity.
• Math skills, as well as budgetary analysis capabilities required.

Responsibilities

• Provide excellent customer service to our clients and their guests, third party and direct bookings.
• Maintain visibility and integrity of our department throughout the resort promoting mutual cooperation in assuring our clients are delivered the service as promised.
• Develop a trusting and long term relationship with our accounts.
• Support Sales initiatives across the Sales Office including daily client service, acting as an inside sales contact and liaison handling assisting with group leads in the absence of the sales representative when out of office or traveling.
• Assist in the preparation for travel and tradeshows.

Skills

Customer service

Communication

Independent work

Education

Bachelor's degree

Tools

Delphi

Microsoft Word

Excel

Job description

Montage International in Healdsburg, CA seeks a Sales Coordinator to support the Sales Office and Group Sales Managers, handling daily client service, travel planning and tradeshow prep to ensure guest satisfaction and seamless collaboration across departments.

The role emphasizes strong communication, independence, and the ability to develop accounts, with a Bachelor’s degree preferred and two years of hotel customer service experience.