Hotel Indigo Baltimore - Banquet Captain

One Ocean Resort & Spa; Baltimore, Northern (MD, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Hotel Indigo Baltimore Downtown is seeking a Guest Services Banquet Associate to coordinate equipment and setup for guest functions, ensuring accuracy and timely delivery.

You will assist the Banquet staff, schedule pre-meal assignments, supervise room setups, and maintain quality communication with the kitchen to meet guest expectations.

This full-time role requires flexibility to work nights, weekends, and holidays, and a teamwork‑oriented attitude in a fast-paced hotel environment.

Qualifications

• Effective communication with guests and staff.
• High work ethic and prompt, professional service.
• Ability to work in high pressure situations.
• Willingness to work nights, weekends, and holidays.
• Read and interpret BEOs to verify room setup.
• Team player focused on great guest experiences.

Responsibilities

• Make arrangements for equipment for guest functions.
• Assist Banquet staff in room set up and ensure correct setup.
• Schedule staff for pre-meal assignments and function stations.
• Inspect food quality and presentation and coordinate with kitchen.

Skills

Effective communication

Teamwork

High work ethic

Ability to work under pressure

Read and interpret BEOs

Flexible schedule

Job description

#26-2740

Location Description

24 West Franklin Street, Baltimore, Maryland 21201

The cultural heart of Baltimore beats loudly at Hotel Indigo® Baltimore Downtown. Our neighborhood is a hub of Charm City history and arts, and our upscale boutique hotel reflects the area's vibrancy with every detail. While there are many things to do in Baltimore, there are also a great number of discoveries to make right here in our hotel. Relax with a book (by hometown author Edgar Allan Poe, perhaps) from our hotel library, and sleep under a literary-themed mural in your guest room. Sip on some of the best craft cocktails in our hotel restaurant, Poets Modern Cocktails & Eats. Sample the honey produced at the hotel by our three honey bee colonies, which can be viewed from our fourth-floor guest rooms. And visit with our canine greeter, Xander, a Blue Brindle Cane Corso who invites you and your own pups to stay at our pet-friendly hotel, enjoy dog treats, and play at the nearby Howard Park Dog Park.

Job Description

What you will be doing

• Make arrangements for equipment needed for guest functions, ensuring its accuracy and completeness prior to the staff's arrival for room set up.
• Assist the Banquet staff in room set up. Make sure all guest tables, buffet tables and equipment are set up correctly. Ensure all requests and needs are met, referencing BEO's.
• Schedule staff for pre-meal assignments and function stations. Inform them of any special request or special instructions.
• Inspect food for quality and presentation prior to serving. Keep open communication with the kitchen staff, informing them of any changes or special instructions.

Location

Baltimore Downtown Hotel Indig-BDI

Requirements

What we are looking for

• Effective communication skills, both verbal and written, to communicate with guests and associates.
• High work ethic and self-initiative, prompt, professional service
• Ability to work in high pressure situations
• May be required to work varying schedules to include nights, weekends, and holidays
• Read and interpret BEO's to understand and verify room set up and menu served
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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