Hotel In-Room Dining Server - Hyatt LI

Bardessono; Hauppauge (NY); Hybrid; USD 23,000 - 39,000; Full time

Job summary

Long Island Hyatt-LIH on Long Island seeks a guest‑facing team member to deliver orders to rooms within 20-30 minutes and develop strong knowledge of menus and beverage service. You will uphold service standards, ensure accurate tray setups, and follow up with guests to guarantee satisfaction.

The role requires excellent verbal and written communication, a strong work ethic, and flexibility to work varied schedules including nights, weekends and holidays.

Qualifications

• Excellent verbal and written communication.
• Strong work ethic and self-initiative.
• May be required to work varying schedules, including nights, weekends and holidays.
• Ability to maintain excellent relationships with staff and guest confidentiality.
• In-office role requiring computer use and desk work.

Responsibilities

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop knowledge of menus, service standards, and apply in guest service.
• Ensure proper tray setup with silverware, napkins, condiments, beverages and special requests.
• Maintain knowledge of beer/liquor/wine service and comply with alcohol awareness rules.
• Process payments and follow up with guests to ensure satisfaction.
• Anticipate guest needs and maintain positive guest relations at all times.

Skills

Verbal communication

Written communication

Work ethic

Schedule flexibility

Confidentiality

Job description

Discover the hidden gem of Long Island Hotels at our resort-like retreat in Hauppauge, NY. Located on one of the highest points of Long Island this casual comfortable and contemporary Hotel offers great views and an escape from NYC while still near the heart of the action.

Job Description

What you will be doing

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Pay: $17.00 / Per Hour

Location

Long Island Hyatt-LIH

Requirements

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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