Hotel Houseperson

Koosh Collection; Miami (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Koosh Collection in Miami is seeking a houseperson with excellent people skills to ensure guest rooms and public areas are clean and welcoming. You will handle deliveries of amenities and linens and support housekeeping managers with special projects.

The ideal candidate has 1+ year experience in a houseperson or housekeeping role and is committed to outstanding customer service and guest satisfaction.

Qualifications

• High school diploma or GED required.
• Experience with cleaning products and techniques.
• Strong guest-service mindset and communication skills.
• 1+ year in houseperson or housekeeping in hospitality.
• Excellent time management and organization.

Responsibilities

• Retrieve clean linens from housekeeping storage facilities and distribute them to each floor.
• Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests.
• Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management.
• Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas.
• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens.

Skills

People skills

Customer service

Time management

Communication

Organization

Cleaning products

Education

High school diploma or GED

Job description

We're looking for a houseperson with excellent people skills who is motivated and attentive to provide our guests with a memorable experience at our hotel. We need a multi-talented individual who can perform a variety of tasks. Responsibilities include keeping hotel public areas clean, such as hallways, meeting rooms, and lobbies. You will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and complete any special projects as directed by housekeeping managers. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service. If this sounds like an exciting opportunity.

Responsibilities

• Retrieve clean linens from housekeeping storage facilities and distribute them to each floor
• Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests
• Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management
• Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas
• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens

Qualifications

• Must have graduated high school or received an equivalent certification (GED)
• Experience with a variety of cleaning products and techniques
• Solid work ethic and excellent organizational, time management, and communication skills
• Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service