Hotel Houseperson

ARK; Bend (OR); On-site; USD 26,000 - 28,000; Full time

Job summary

ARK in Bend, Oregon is seeking a houseperson to support guest comfort by keeping public areas clean and delivering items to rooms. You will join a team that values attention to detail and a strong guest-focused approach.

Ideal candidates have 1+ year in a houseperson or housekeeping role and a solid commitment to excellent customer service, with pay between $19 and $20 per hour.

Qualifications

• High school diploma, GED, or equivalent.
• 1+ year of housekeeping/houseperson experience preferred.
• Customer-service oriented with guest-focused mentality.

Responsibilities

• Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests
• Retrieve clean linens from housekeeping storage facilities and distribute them to each floor
• Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas
• Anticipate, listen intently, and respond quickly to visitors' requirements to provide the best quality of service
• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens

Skills

Strong work ethic

Customer service

Organizational skills

Time management

Communication skills

Education

High school diploma or GED

Job description

We're looking for a houseperson with excellent people skills who is motivated and attentive to provide our guests with a memorable experience at our hotel. We need a multi-talented individual who can perform a variety of tasks. Responsibilities include keeping hotel public areas clean, such as hallways, meeting rooms, and lobbies. You will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and complete any special projects as directed by housekeeping managers. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service.

Compensation

$19 - $20 hourly

Qualifications

• Possesses a strong work ethic with exemplary organizational, time management, and communication skills
• Proven customer service experience with a strong guest-focused mentality
• High school diploma, GED, or equivalent
• Good understanding of cleaning techniques and products
• At least 1 year of experience as a houseperson or housekeeper preferred

Responsibilities

• Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests
• Retrieve clean linens from housekeeping storage facilities and distribute them to each floor
• Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas
• Anticipate, listen intently, and respond quickly to visitors' requirements to provide the best quality of service
• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens