Hotel Houseman: Guest Experience & Facility Care

Hilton Garden Inn Albany; Charleston (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with employer match

Health insurance

Vision insurance

Dental insurance

Paid time off (PTO)

Daily Pay option

Job summary

NorthPointe Hospitality is seeking a team member to deliver exceptional guest service and support housekeeping operations at our Charleston, SC property. This role emphasizes maintaining brand standards, cleanliness, and timely task execution.

Training and daily routines focus on courteous interactions, accuracy in room readiness, and efficient use of cleaning equipment. The successful candidate will work onsite, with opportunities to contribute across rooms and public spaces, adapting to busy

Qualifications

• Must maintain friendly, courteous, and professional service to guests.
• Must have eye for detail and take initiative with minimal supervision.
• Ability to multi-task across rooms, lobbies, and public spaces.

Responsibilities

• Ensure guests experience loyalty to the hotel and brand through outstanding service.
• Maintain cleanliness standards for guest rooms, public areas, and stock storerooms.
• Assist with cleaning guest rooms, meeting spaces, and other hotel areas as needed.
• Operate floor equipment and assist with linen management.
• Notify supervisor of equipment issues and maintenance needs.

Skills

Guest service

Attention to detail

Multitasking

Professional demeanor

Education

IHG Experience

Tools

Floor care equipment

Job description

NorthPointe Hospitality is seeking a team member to deliver exceptional guest service and support housekeeping operations at our Charleston, SC property. This role emphasizes maintaining brand standards, cleanliness, and timely task execution.

Training and daily routines focus on courteous interactions, accuracy in room readiness, and efficient use of cleaning equipment. The successful candidate will work onsite, with opportunities to contribute across rooms and public spaces, adapting to busy