Houseman

Hilton Garden Inn Albany; Charleston (SC); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with employer match

Health insurance

Vision insurance

Dental insurance

Paid time off (PTO)

Daily Pay option

Descripción de la vacante

NorthPointe Hospitality is seeking a team member to deliver exceptional guest service and support housekeeping operations at our Charleston, SC property. This role emphasizes maintaining brand standards, cleanliness, and timely task execution.

Training and daily routines focus on courteous interactions, accuracy in room readiness, and efficient use of cleaning equipment. The successful candidate will work onsite, with opportunities to contribute across rooms and public spaces, adapting to busy

Formación

• Must maintain friendly, courteous, and professional service to guests.
• Must have eye for detail and take initiative with minimal supervision.
• Ability to multi-task across rooms, lobbies, and public spaces.

Responsabilidades

• Ensure guests experience loyalty to the hotel and brand through outstanding service.
• Maintain cleanliness standards for guest rooms, public areas, and stock storerooms.
• Assist with cleaning guest rooms, meeting spaces, and other hotel areas as needed.
• Operate floor equipment and assist with linen management.
• Notify supervisor of equipment issues and maintenance needs.

Conocimientos

Guest service

Attention to detail

Multitasking

Professional demeanor

Educación

IHG Experience

Herramientas

Floor care equipment

Descripción del empleo

401k with a fully vested employer match, Health, Vision, Dental and PTO.NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

Responsibilities:

• Ensures each hotel guest remains LOYAL to the hotel and brand through exceptionally kind, courteous and professional service demonstrated through daily, personal interaction with both guest and fellow associates.
• Must have a high level of personal care and consideration for both guests and fellow associates.
• Demonstrates a "can do" attitude - accepts personal responsibility for individual service and cleanliness standards.
• Takes constructive criticism well regarding improvements for room cleanliness and company-wide standards.
• Must be able to meet the company and brand standards regarding cleanliness and Quality Assurance on a daily basis.
• Must be able to "multi-task" - additional areas of responsibility may include cleaning guest rooms, meeting and storage rooms and commercial areas of the hotel. (i.e. lobby, fitness center, restaurant, etc.)
• Must be able to pinpoint and rectify problem areas with linen in regard to stains and inventory.
• Must be able to decipher between different types of linen processes and use appropriate cleaning programs.
• Provides housekeepers with needed supplies and stocks storerooms.
• Removes trash and soiled linens. Prepares and separates soiled linens and terry for pick up.
• Use floor equipment as required in the rooms, public spaces, etc.
• Flips mattresses over on a quarterly basis or as required by the manufacturer.
• Daily sweeping and mopping in public spaces.
• Occasional pressure washing, carpet cleaning, and other special projects.
• Immediately notifies supervisor of any equipment failure.

Requirements:

• Demonstrates "cool" demeanor in stressful situations - thinks on one's feet, low need for direct supervision. Can manage all types ofguest and associate interactions well. Extremely diplomatic under all circumstances.
• Must have an "eye" for detail, be self - directed, with little need for supervision.
• PreferredCertifications: IHG Experience
• Previous Hotel or Hospital laundry experience a plus but not required

301 Savannah Hwy, Charleston, SC 29407, USA