Hotel Housekeeping Supervisor: Lead Rooms & Guest Service

Normal Marriott - Atrium Hospitality; Normal (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) Plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life

Purpose & Impact

Job summary

Normal Marriott - Atrium Hospitality is seeking a housekeeping supervisor to oversee daily operations, ensuring rooms and public spaces meet our quality standards. You will coordinate with other departments to keep rooms guest-ready and maintain smooth schedules.

You will coach and support team members, boosting morale and maintaining high standards. Responsibilities include scheduling, forecasting supplies, and handling opening/closing duties while supporting exceptional guest experiences.

Qualifications

• 6+ months of housekeeping or related experience.
• High school diploma or equivalent.
• Basic computer skills.
• Physical ability to lift 50 lbs, stand, walk, bend, and squat.
• Flexible availability – days, nights, weekends, holidays.

Responsibilities

• Supervise housekeeping associates and daily operations- making sure rooms shine and schedules run smoothly.
• Coordinate with other departments to ensure rooms are guest-ready without delays.
• Inspect rooms and public spaces to verify cleanliness, quality, and room status.
• Coach, support, and recognize team members to keep morale high and standards higher.
• Assist with schedules, supply forecasting, lost & found, and opening/closing duties.

Skills

Leadership

Supervision

Coaching

Computer literacy

Education

High school diploma or equivalent

Job description

Normal Marriott - Atrium Hospitality is seeking a housekeeping supervisor to oversee daily operations, ensuring rooms and public spaces meet our quality standards. You will coordinate with other departments to keep rooms guest-ready and maintain smooth schedules.

You will coach and support team members, boosting morale and maintaining high standards. Responsibilities include scheduling, forecasting supplies, and handling opening/closing duties while supporting exceptional guest experiences.