Hotel Housekeeping Supervisor - Lead Guest Experience

Hyatt Hotels Corporation; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted employee rooms

Health and welfare plans

401(k) plan

Job summary

Hyatt Hotels Corporation is seeking a Housekeeping Supervisor to oversee the housekeeping team, inspect guest rooms, and handle employee interviews and counseling. The role includes resolving guest concerns and performing general office duties in a fast-paced hotel environment.

The position requires supervisory experience in a hotel setting, strong communication skills, and flexibility to meet operational needs, including weekends and holidays.

Qualifications

• Minimum of 1-year hotel experience.
• Excellent communication and computer skills.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work flexible and extended hours as required by the operations of the hotel.
• Must be able to work weekends and holidays as needed.

Responsibilities

• Inspect guest rooms to ensure cleanliness and standards.
• Counsel and interview employees as part of supervisory duties.
• Resolve guest complaints and assist with daily office tasks.

Skills

Excellent communication

Computer skills

Verbal communication

Written communication

Customer service

Supervisory experience

Flexible hours

Stand for long periods

Weekend/holiday availability

Job description

Hyatt Hotels Corporation is seeking a Housekeeping Supervisor to oversee the housekeeping team, inspect guest rooms, and handle employee interviews and counseling. The role includes resolving guest concerns and performing general office duties in a fast-paced hotel environment.

The position requires supervisory experience in a hotel setting, strong communication skills, and flexibility to meet operational needs, including weekends and holidays.