Hotel Housekeeping Supervisor - Guest Experience

97 West Kitchen & Bar; Fort Worth (TX); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Hyatt Place Fort Worth, in partnership with Silverton Casino, LLC, seeks a Housekeeping Inspector to oversee housekeeping operations, supervise team members, and ensure rooms, corridors and public areas meet standards. The role requires flexibility to work evenings, weekends and holidays.

Responsibilities include scheduling, budgeting, coordinating cleaning, training staff, and addressing guest concerns to deliver superior service.

Responsabilidades

• Supervise all housekeeping and laundry Team Members and ensure proper completion of all housekeeping and laundry duties.
• Direct and coordinate all the cleaning activities of the hotel's facilities, including routine and deep cleaning of guest rooms, public areas, back of house, and laundry operations.
• Ensure the proper appearance of the hotel from the entrance to the roof. Direct and coordinate the cleaning of the parking lot and walk ways, the service and trash areas, and the exterior of all buildings.
• Understand and be able to use the property management system.
• Have a good understanding of all hotel operating procedures.
• Enforce all existing and new policies and procedures with the housekeeping and laundry team members.
• Maintain proper staffing in all areas of responsibility.
• Address Guests' complaints in a manner which results in superior Guest service.
• Communicate with other hotel departments regarding problems which need attention.
• Follow procedures for notifying the proper Company management and civil authorities in the event of an emergency or anticipated emergency.
• Actively enforce all safety policies to protect Team Members, Guests, and Company Assets.
• Prepare department schedules in accordance with labor budget, forecasting for business levels, and maintaining productivity.
• Assign work to Housekeeping team members in a manner which ensures efficient, quality work.
• Post room occupancy records in an accurate and timely manner.
• Train Housekeeping and Laundry team members in all areas of their duties.
• Examine carpets, drapes and furniture for stains, damage, for wear.
• Write requisitions for room supplies and furniture renovation or replacements.
• Ensure all equipment is properly maintained and secured.
• Check and count linens and supplies in an accurate and timely manner recording results and ordering replacements when needed.
• Inspect areas as required, recording inspection results and resolving inadequacies.
• Ensure Lost and Found procedures are followed according to Company policy.
• Ensure the housekeeping budget is controlled through supervising team members' use of linens, supplies and equipment.
• Ensure key control policies are followed according to company standards.
• Abide by the regulations of the material safety data sheets when using chemicals.
• Act as backup for Housekeeping and Laundry team members when necessary.
• Ensure that team members report to work as scheduled. Document any tardies or absences. Coordinate team member breaks.
• Inspect grooming and attire of team members; rectify any deficiencies.
• Open and close rooms as needed for maintenance.
• Maintain knowledge of all room types and standards for supplies.
• Understand the chart of accounts in order to code invoices for housekeeping and laundry.
• Read Front Office communication logs on a daily basis.
• Conduct department and individual meetings as needed.
• Inform the Assistant General Manager or General Manager of any unique situations, or unusual.

Descripción del empleo

Hyatt Place Fort Worth, in partnership with Silverton Casino, LLC, seeks a Housekeeping Inspector to oversee housekeeping operations, supervise team members, and ensure rooms, corridors and public areas meet standards. The role requires flexibility to work evenings, weekends and holidays.

Responsibilities include scheduling, budgeting, coordinating cleaning, training staff, and addressing guest concerns to deliver superior service.