Hotel Housekeeping Supervisor — Elevate Guest Experience

Hampton Inn Norwood, MA; Walpole (MA); On-site; USD 49,000 - 59,000; Full time

Job summary

Hampton Inn Norwood, MA in Massachusetts is seeking a Housekeeping Manager. You will supervise housekeeping staff, inspect rooms, and ensure cleanliness standards while responding to guest needs and coordinating with other departments.

The role requires leadership, strong communication, and a clear focus on safety and policy adherence. A professional appearance and dependable schedule are essential.

Qualifications

• Minimum five years housekeeping experience with three years in a supervisory capacity required.
• Requires walking and standing to a significant degree.
• Ability to listen effectively and communicate in a positive, service-oriented manner.

Responsibilities

• The Housekeeping Manager inspects all guest rooms after being cleaned by Housekeeper.
• Respond promptly to requests from guests and other departments.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Complete checklists to report cleanliness and condition of each assigned area.
• Assist management in training, evaluating, counseling and coaching employees; serve as a role model.
• Maintain confidentiality of proprietary information and protect company assets.
• Participates in the MOD program; maintains security of keys.
• Monitors payroll and control costs, remaining within budget.

Skills

Supervisory leadership

Housekeeping

Guest service

Communication

Job description

Hampton Inn Norwood, MA in Massachusetts is seeking a Housekeeping Manager. You will supervise housekeeping staff, inspect rooms, and ensure cleanliness standards while responding to guest needs and coordinating with other departments.

The role requires leadership, strong communication, and a clear focus on safety and policy adherence. A professional appearance and dependable schedule are essential.