Hotel Housekeeping Supervisor $23 per hour

Commerce Casino; Commerce (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Commerce Casino is seeking a Hotel Housekeeping Supervisor to oversee the housekeeping team, inspect guest rooms and public areas, and ensure compliance with sanitation standards. You will assign tasks, manage supplies, and respond to guest requests to maintain high guest satisfaction.

The role requires strong English communication, a professional appearance, and teamwork. You will report to Hotel Operations and support safety procedures across shifts.

Qualifications

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Can communicate well with guests.
• Team player.
• Ability to grasp, lift, carry or otherwise move material weighing up to 100lbs.
• Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
• Ability to move throughout building, bend, stoop, and reach to assist other staff members, i.e., room attendants, housekeepers, and inspectors to complete their tasks if needed.

Responsibilities

• Oversee the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Oversee and inspect the cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with health/sanitation standards.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

English

Team player

Customer service

Professional appearance

Job description

PRIMARY JOB FUNCTIONS

Job Duties and Responsibilities

• Oversee the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Oversee and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are availablewhile controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Guest Experience

• Always extends professionalism and courtesy to guests.

• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Licenses:

• A casino work permit from the Los Angeles County Sheriff's Department.

The Hotel Housekeeping Supervisor is responsible for overseeing the hotel department processes. Regarding the supervision of employees, however, this position is limited to making suggestions or recommendations regarding the staff to the Director of Hotel Operations, who holds a Key Employee License. The Director of Hotel Operations is the position that makes managerial decisions on behalf of the hotel department. The Hotel Housekeeping Supervisor understands and acknowledges he/she cannot take any action that would require a Key Employee license.

Other Requirements:

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Ability to grasp, lift, carry or otherwise move material weighing up to 100lbs.
• Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
• Ability to move throughout building, bend, stoop, and reach to assist other staff members, i.e., room attendants, housekeepers, and inspectors to complete their individual tasks if situations demand.

Performance Standards:

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Commerce employees. It is essential that you always remain professional, and that you treat all guests and employees with courtesy and respect, under all circumstances. Every Commerce employee is a guest relations ambassador, every working minute of every day. We strive to complete our GOLDEN CIRCLE culture on every conversation we have with both our internal guests (team members) and external guests (our customers).

Work Habits: In order to maintain a positive guest and employee experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to changes in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and employees is of utmost importance to Commerce. Every Commerce employee should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the employee’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each employee remains, always, an "at will" employee.

SCHEDULED HOURS

Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business.