Hotel Housekeeping Manager — Lead & Elevate Guest Comfort

Hampton Inn & Suites Avon; Avon (IN); On-site; USD 49,000 - 57,000; Full time

Benefits offered by this job

Employee Referral Program

Bonus Program

Merit Increase

Paid Vacation

Flex Days

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Accident Insurance

Critical Insurance

Job summary

MHG Hotels LLC in Avon, IN seeks a Housekeeping Manager to lead the housekeeping and laundry teams, maintain high cleaning standards, and ensure guest rooms and public areas meet quality expectations. The successful candidate will foster a warm, service-oriented environment.

You will coordinate with Front Office, Maintenance, and other departments, hire and train staff, and uphold safety procedures. The role demands physical stamina and a professional, detail-focused approach to create memorable

Qualifications

• A warm, people-oriented demeanor.
• A team-first attitude.
• A gift for paying attention to the smallest details.
• Professional demeanor and clear communication skills.
• Support all coworkers and treat them with dignity and respect.

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor at all times
• Oversee day to day activities of housekeeping and laundry team
• Ensure clean guest rooms and public areas
• Obtain list of rooms to be cleaned and prospective check-outs to prepare work assignments
• Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards
• Effectively coordinate the efforts of Housekeeping with the Front Office, Laundry, and Maintenance departments
• Document and resolve issues with discrepant rooms with Front Desk
• Prepare, distribute, and communicate changes in assignment sheets/work boards
• Hire, train, schedule, evaluate, motivate, and coach employees
• Observe service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance
• Listen and respond appropriately to concerns of other employees
• Handle guest problems and complaints seeking assistance as necessary
• Sets positive example for guest relations
• Manage linen inventory and guest supplies and order as needed
• Work effectively with Maintenance Department on guest room maintenance needs
• Ensure all employees have proper supplies, equipment, and uniforms
• Assist in all lost and found procedures
• Follow company safety and security procedures, report maintenance issues, safety hazards and accidents
• Comply will all company and brand standard

Skills

People skills

Team leadership

Attention to detail

Communication skills

Job description

MHG Hotels LLC in Avon, IN seeks a Housekeeping Manager to lead the housekeeping and laundry teams, maintain high cleaning standards, and ensure guest rooms and public areas meet quality expectations. The successful candidate will foster a warm, service-oriented environment.

You will coordinate with Front Office, Maintenance, and other departments, hire and train staff, and uphold safety procedures. The role demands physical stamina and a professional, detail-focused approach to create memorable