Guest Experience Leader — Housekeeping Manager

MHG Hotels LLC

Deerfield Beach (FL)

On-site

USD 49,000 - 57,000

Full time

3 hours ago
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Benefits offered by this job

Employee Referral Program
Bonus Program
Merit Increase
Paid Vacation
Flex Days
401k with Employer Contribution
Medical, Dental, Vision
Life Insurance
Long-term/Short-term Disability
Accident Insurance
Critical Insurance

Job summary

MHG Hotels LLC in Deerfield Beach, FL, is seeking a Housekeeping Manager to lead the housekeeping and laundry teams, maintain cleanliness standards, and coordinate with Front Office and Maintenance to deliver a great guest experience.

The role requires a detailed, service-oriented leader who can hire, train, schedule, coach staff, and manage inventory while maintaining a friendly, professional demeanor.

Qualifications

  • Professional demeanor and clear communication.
  • Ability to support interdepartmental teams to reach goals.
  • Treat coworkers with dignity and respect.

Responsibilities

  • Maintain a friendly, cheerful, and courteous demeanor at all times
  • Oversee day to day activities of housekeeping and laundry team
  • Ensure clean guest rooms and public areas
  • Obtain list of rooms to be cleaned and prospective check-outs to prepare work assignments
  • Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards
  • Coordinate efforts of Housekeeping with Front Office, Laundry, and Maintenance
  • Document and resolve issues with discrepant rooms with Front Desk
  • Prepare, distribute, and communicate changes in assignment sheets/work boards
  • Hire, train, schedule, evaluate, motivate, and coach employees
  • Observe service behaviors of employees and provide feedback to individuals
  • Listen and respond to concerns of other employees
  • Handle guest problems and complaints seeking assistance as necessary
  • Set positive example for guest relations
  • Manage linen inventory and guest supplies and order as needed
  • Work with Maintenance on guest room maintenance needs
  • Ensure all employees have proper supplies, equipment, and uniforms
  • Assist in all lost and found procedures
  • Follow safety and security procedures, report issues
  • Comply with company and brand standards
  • Clean guest rooms as needed

Skills

Professional demeanor
Clear communication
Interdepartmental collaboration
Respect and dignity

Job description

MHG Hotels LLC in Deerfield Beach, FL, is seeking a Housekeeping Manager to lead the housekeeping and laundry teams, maintain cleanliness standards, and coordinate with Front Office and Maintenance to deliver a great guest experience.

The role requires a detailed, service-oriented leader who can hire, train, schedule, coach staff, and manage inventory while maintaining a friendly, professional demeanor.

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