Guest Experience Leader — Housekeeping Manager

MHG Hotels LLC; Deerfield Beach (FL); On-site; USD 49,000 - 57,000; Full time

Benefits offered by this job

Employee Referral Program

Bonus Program

Merit Increase

Paid Vacation

Flex Days

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Accident Insurance

Critical Insurance

Job summary

MHG Hotels LLC in Deerfield Beach, FL, is seeking a Housekeeping Manager to lead the housekeeping and laundry teams, maintain cleanliness standards, and coordinate with Front Office and Maintenance to deliver a great guest experience.

The role requires a detailed, service-oriented leader who can hire, train, schedule, coach staff, and manage inventory while maintaining a friendly, professional demeanor.

Qualifications

• Professional demeanor and clear communication.
• Ability to support interdepartmental teams to reach goals.
• Treat coworkers with dignity and respect.

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor at all times
• Oversee day to day activities of housekeeping and laundry team
• Ensure clean guest rooms and public areas
• Obtain list of rooms to be cleaned and prospective check-outs to prepare work assignments
• Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards
• Coordinate efforts of Housekeeping with Front Office, Laundry, and Maintenance
• Document and resolve issues with discrepant rooms with Front Desk
• Prepare, distribute, and communicate changes in assignment sheets/work boards
• Hire, train, schedule, evaluate, motivate, and coach employees
• Observe service behaviors of employees and provide feedback to individuals
• Listen and respond to concerns of other employees
• Handle guest problems and complaints seeking assistance as necessary
• Set positive example for guest relations
• Manage linen inventory and guest supplies and order as needed
• Work with Maintenance on guest room maintenance needs
• Ensure all employees have proper supplies, equipment, and uniforms
• Assist in all lost and found procedures
• Follow safety and security procedures, report issues
• Comply with company and brand standards
• Clean guest rooms as needed

Skills

Professional demeanor

Clear communication

Interdepartmental collaboration

Respect and dignity

Job description

MHG Hotels LLC in Deerfield Beach, FL, is seeking a Housekeeping Manager to lead the housekeeping and laundry teams, maintain cleanliness standards, and coordinate with Front Office and Maintenance to deliver a great guest experience.

The role requires a detailed, service-oriented leader who can hire, train, schedule, coach staff, and manage inventory while maintaining a friendly, professional demeanor.