Hotel Housekeeping Leader: Safety & Guest Satisfaction

InterContinental Kansas City At The Plaza; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager to oversee the housekeeping department, leading and training the team to maintain a clean and safe environment for guests. You will manage schedules, budgets, and quality standards across guest rooms and public spaces.

Responsibilities include supervising staff, ensuring compliance with safety and sanitation guidelines, resolving guest concerns, and driving guest satisfaction through strong service scores and efficient

Qualifications

• High School diploma or equivalent required.
• Must have Hotel Housekeeping Manager experience.
• Must be effective at listening to, understanding, and clarifying concerns raised by coworkers and guests.
• Committed to providing unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks.
• Works effectively under pressure and with distractions.
• Demonstrates patience when interacting with associates and customers.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and DHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with DHM internal audit standards pertaining to key control and risk management areas (I.E., lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to hotel brand standards.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Skills

Hotel housekeeping leadership

Communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager to oversee the housekeeping department, leading and training the team to maintain a clean and safe environment for guests. You will manage schedules, budgets, and quality standards across guest rooms and public spaces.

Responsibilities include supervising staff, ensuring compliance with safety and sanitation guidelines, resolving guest concerns, and driving guest satisfaction through strong service scores and efficient