Hotel Housekeeping Lead & Operations Manager

Sierra Lodgings; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Sierra Lodgings is hiring a Housekeeping Manager for Caribe Royale Orlando, Orlando, FL. You will lead daily housekeeping operations, supervise staff, and ensure clean, well-maintained guestrooms and public spaces.

You will communicate with Front Desk and manage inventory, schedules, and budgeted goals. The role requires 2–3 years of related experience, strong leadership, and excellent guest-service skills in a resort environment.

Qualifications

• Minimum 2-3 years of Housekeeping Manager experience in a hotel or equivalent.
• Professional demeanor appropriate for a resort environment.
• Ability to communicate clearly with guests and associates.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests.
• Ability to operate a motor vehicle.

Responsibilities

• Approach all encounters with guests and associates in a professional, service-oriented manner.
• Always maintain a professional and high-quality service-oriented environment.
• Supervises daily housekeeping shift operations and verifies compliance with all housekeeping policies, standards, and procedures.
• Schedules are associated according to business demands and monitors associate time and attendance.
• Verify guest room status is communicated to the Front Desk in a timely and efficient manner.
• Conduct periodic departmental audits to ensure adherence to all standards.
• Verify stock inventory to confirm adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public spaces.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all associates have proper supplies, equipment, and uniform.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Collaborates with the Director of Housekeeping on ways to continually improve departmental performance.
• Assist with recruiting, hiring, training and performance management, motivation and succession planning for all leaders and associates.
• Actively participate in daily briefings and meetings.
• Participate proficiently in functions outside one’s department when called upon.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Multitasking

Team Supervision

Education

High school diploma or GED

2-year degree in Hospitality/Business

Tools

Microsoft Office

Job description

Sierra Lodgings is hiring a Housekeeping Manager for Caribe Royale Orlando, Orlando, FL. You will lead daily housekeeping operations, supervise staff, and ensure clean, well-maintained guestrooms and public spaces.

You will communicate with Front Desk and manage inventory, schedules, and budgeted goals. The role requires 2–3 years of related experience, strong leadership, and excellent guest-service skills in a resort environment.