Hotel Housekeeping Inspector & Quality Coach

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Marriott Phoenix Chandler Hotel, part of Pyramid Global Hospitality, seeks a detail-oriented Housekeeping Inspector to support the Housekeeping Manager in maintaining Marriott brand standards for guest rooms and public spaces.

The ideal candidate has at least six months of housekeeping inspection experience, familiarity with PMS is preferred, and strong communication, attention to detail, and organizational skills are essential.

Qualifications

• Six months of housekeeping inspection experience in a hotel of similar size and quality.
• Familiarity with hotel Property Management Systems (PMS) is preferred.
• Strong attention to detail to identify cleanliness and maintenance concerns.
• Excellent communication and interpersonal skills to coach, motivate, and lead team members.
• Ability to communicate professionally with guests and associates.
• Flexible to work mornings, evenings, weekends and holidays.

Responsibilities

• Inspect guest rooms (vacant, occupied, and check-out) to ensure cleanliness and presentation.
• Ensure public areas and back-of-house spaces meet quality standards.
• Identify and report maintenance concerns to Engineering and follow up.
• Respond to special guest requests and provide needed amenities.
• Coach and support Room Attendants and House Attendants for improvement.
• Ensure teams have supplies, equipment, and resources.
• Collaborate with housekeeping leadership to achieve operational goals.
• Assist with room cleaning during peak demand.
• Promote a positive, safe, and team-oriented work environment.

Skills

Attention to detail

Communication skills

Organizational skills

Coaching / leadership

Guest service orientation

Tools

Hotel PMS

Job description

Marriott Phoenix Chandler Hotel, part of Pyramid Global Hospitality, seeks a detail-oriented Housekeeping Inspector to support the Housekeeping Manager in maintaining Marriott brand standards for guest rooms and public spaces.

The ideal candidate has at least six months of housekeeping inspection experience, familiarity with PMS is preferred, and strong communication, attention to detail, and organizational skills are essential.