Housekeeping Inspector - Marriott

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Marriott Phoenix Chandler Hotel, part of Pyramid Global Hospitality, seeks a detail-oriented Housekeeping Inspector to support the Housekeeping Manager in maintaining Marriott brand standards for guest rooms and public spaces.

The ideal candidate has at least six months of housekeeping inspection experience, familiarity with PMS is preferred, and strong communication, attention to detail, and organizational skills are essential.

Qualifications

• Six months of housekeeping inspection experience in a hotel of similar size and quality.
• Familiarity with hotel Property Management Systems (PMS) is preferred.
• Strong attention to detail to identify cleanliness and maintenance concerns.
• Excellent communication and interpersonal skills to coach, motivate, and lead team members.
• Ability to communicate professionally with guests and associates.
• Flexible to work mornings, evenings, weekends and holidays.

Responsibilities

• Inspect guest rooms (vacant, occupied, and check-out) to ensure cleanliness and presentation.
• Ensure public areas and back-of-house spaces meet quality standards.
• Identify and report maintenance concerns to Engineering and follow up.
• Respond to special guest requests and provide needed amenities.
• Coach and support Room Attendants and House Attendants for improvement.
• Ensure teams have supplies, equipment, and resources.
• Collaborate with housekeeping leadership to achieve operational goals.
• Assist with room cleaning during peak demand.
• Promote a positive, safe, and team-oriented work environment.

Skills

Attention to detail

Communication skills

Organizational skills

Coaching / leadership

Guest service orientation

Tools

Hotel PMS

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona! Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ! Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Café serves a morning pick-me-up and variety of breakfast options. The hotel features modern décor and is situated within the Price Road Corridor, near some of Arizona’s largest employers, including Fortune 100 & 500 companies.

What you will have an opportunity to do:

Housekeeping Inspector

Marriott Phoenix Chandler Hotel

The Marriott Phoenix Chandler Hotel is seeking a detail-oriented, motivated, and service-focused Housekeeping Inspector to support the Housekeeping Manager and Assistant Housekeeping Manager in leading our housekeeping team. This role is essential in ensuring our guest rooms and public spaces consistently meet Marriott brand standards and provide an exceptional experience for every guest.

If you take pride in quality, enjoy coaching others, and have a passion for hospitality, we invite you to join our team.

Key Responsibilities

As a Housekeeping Inspector, you will:

• Inspect guest rooms (vacant, occupied, and check-out rooms) to ensure cleanliness, presentation, and adherence to Marriott brand standards.
• Ensure guest rooms, public areas, and back-of-house spaces consistently meet the hotel's quality and cleanliness expectations.
• Identify and report maintenance concerns promptly to the Engineering team and follow up as needed.
• Respond to and assist with special guest requests, including extra towels, pillows, blankets, and other amenities.
• Provide coaching, guidance, and support to Room Attendants and House Attendants to promote continuous improvement and maintain high performance standards.
• Assist team members by ensuring they have the supplies, equipment, and resources needed to perform their duties efficiently.
• Partner with the housekeeping leadership team to ensure rooms are guest-ready and operational goals are achieved.
• Assist with room cleaning and other housekeeping duties when business demands require.
• Promote a positive, safe, and team-oriented work environment while delivering outstanding guest service.

What are we looking for?

Qualifications

The ideal candidate will have:

• At least six months of housekeeping inspection in a hotel of similar size and quality.
• Experience with hotel Property Management Systems (PMS) preferred.
• Working knowledge of hotel housekeeping procedures, quality standards, safety practices, and security policies.
• Strong attention to detail with the ability to identify cleanliness and maintenance concerns.
• Excellent communication and interpersonal skills with the ability to coach, motivate, and lead team members.
• Ability to communicate professionally and courteously with guests and fellow associates.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Flexibility to work a schedule that includes mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to bend, stoop, kneel, reach, and climb stairs as needed.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Ability to move throughout all areas of the hotel while performing room inspections.

Why Join Marriott Phoenix Chandler Hotel?

At Marriott Phoenix Chandler Hotel, our associates are the heart of everything we do. We are committed to creating a supportive, inclusive workplace where team members are empowered to grow their careers while delivering memorable experiences for our guests. If you're passionate about hospitality and take pride in maintaining exceptional standards, we'd love to meet you.

Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.