Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation; El Paso (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu, HI seeks a Guest Service Agent dedicated to delivering exceptional hospitality. You will assist guests at the Host Stand, Bakery Café, and other service areas, handling check-ins/outs and meeting room support while maintaining a clean, inviting environment.

Requirements include previous guest service experience, strong English communication, flexibility for shifts, and the ability to multi-task in a fast-paced setting.

Qualifications

• Customer service experience preferred, in hotel or related field.
• Must have schedule flexibility for AM/PM shifts, weekends and holidays.
• Requires strong command of the English language (speaking, reading and writing).
• Ability to learn quickly and work in a fast-paced position with guest interaction.
• Must be able to multi-task and stay organized in a busy environment.
• Must be 18 years or older and have a high school diploma or equivalent.
• Basic computer skills (Word, Excel) are expected.

Responsibilities

• Assist guests at the Hotel Host Stand, Bakery Café, and related areas.
• Check guests in and out and support meeting room servicing.
• Maintain a clean, comfortable and inviting environment for guests.
• Provide welcoming, helpful, and exceptional service to create a memorable stay.

Skills

Customer service

Flexibility

English proficiency

Fast learner

Multi-tasking

Computer skills

Guest interaction

Education

High school diploma

Tools

Word

Excel

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Qualifications

• Customer service experience is required, preferably in a hotel or related field


• Must have schedule flexibility for both AM/PM shifts, weekends and holidays


• Requires strong command of the English language to include speaking, reading and writing


• Ability to learn quickly and work in fast paced position with guest interaction


• Must be able to multi-task


• Must be 18 years or older


• A true desire to satisfy the needs of others in a fast paced environment


• High school diploma or equivalent required


• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)


• Must possess basic computer skills, i.e. Word, Excel, etc.

Hyatt Regency Waikiki Beach Resort and Spa | Honolulu , HI , US

Our family is always growing. Want to be in the know?