Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation; Dublin (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Hotel Host to contribute to high-quality guest service at our Dublin, OH property. You will welcome guests, assist with check-in/check-out, support events in meeting rooms, and help maintain a clean, inviting environment while delivering the distinctive Hyatt Place experience.

Candidates should have prior customer service experience, be 18+, flexible for AM/PM shifts including weekends/holidays, strong English skills, and the ability to multitask in a

Qualifications

• Customer service experience required.
• Schedule flexibility for AM/PM shifts, weekends and holidays.
• Strong command of the English language (speaking, reading and writing).
• Ability to learn quickly in a fast-paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• High school diploma or equivalent.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Basic computer skills, e.g. Word, Excel.

Responsibilities

• Welcome guests and provide a high level of guest service.
• Assist with check-in/check-out at the Hotel Host Stand.
• Support operations in Placery, Guest Kitchen, e-room and Well-being Room.
• Assist with servicing meeting rooms and events.
• Communicate effectively with guests and colleagues to maintain a clean and inviting environment.

Skills

Customer service

Communication

English proficiency

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Placery, the Guest Kitchen, the e-room and the Well being Room, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast-paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.
  

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