Hotel Host/Guest Service agent (Driving)

Hyatt Hotels Corporation; Indianapolis (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a dedicated Hotel Host to enhance our guests' experiences through exceptional service. This role involves managing the front desk and supporting various hotel functions, including guest check-in, café operations, and more. Ideal candidates will possess strong customer service skills and a desire to create welcoming environments. Join us to be a part of a team that values excellence and guest satisfaction.

Qualifications

• Customer service experience, preferably in a hotel or related field.
• Strong command of English (speaking, reading, writing).
• Must be 18 years or older.

Responsibilities

• Manage the Hotel Host Stand (Front Desk), Placery Café, and Guest Kitchen.
• Facilitate guest check-in and check-out, and service meeting rooms.
• Operate hotel shuttle van and assist guests with needs.

Skills

Customer service

Effective communication

Multi-tasking

Fast-paced environment adaptability

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Summary

The Hotel Host contributes to the hotel's commitment to high-quality guest service and teamwork. The ideal candidate appreciates high standards of excellence and aims to create a welcoming, helpful, and exceptional experience for guests. Responsibilities include managing the Hotel Host Stand (Front Desk), the Placery Café, the Guest Kitchen, the e-room, guest check-in and check-out, hotel shuttle van, and servicing meeting rooms. Previous guest service experience and effective communication skills are required.

About Hyatt Place

Hyatt Hotels are known for creating rewarding guest experiences through innovative design, cuisine, and attentive service. Hyatt Place offers a relaxed style with high standards, aiming to provide guests with a unique hotel experience. As a Hotel Host, you are essential in bringing this experience to life.

Qualifications

• Customer service experience, preferably in a hotel or related field
• Flexible schedule for AM/PM shifts, weekends, and holidays
• Strong command of English (speaking, reading, writing)
• Ability to learn quickly and work in a fast-paced environment with guest interaction
• Ability to multi-task effectively
• Must be 18 years or older
• Valid driver's license required
• Desire to satisfy guest needs in a fast-paced environment
• High school diploma or equivalent
• Ability to lift, pull, and push up to 20 lbs
• Basic computer skills (Word, Excel, etc.)

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