Hotel Food & Beverage Waithelp - Part Time

Disneyland Resort; Anaheim (CA); On-site; USD 2,911,000 - 2,962,000; Full time

Benefits offered by this job

Cast-exclusive discounts

Disney Aspire tuition assistance

Job summary

Disneyland Resort in California seeks a Food & Beverage cast member for Disneyland Resort Hotels to deliver exceptional guest service in a fast-paced luxury hotel setting.

You will take orders, enter POS, and ensure timely delivery while sharing knowledge of menu items, wines, and pairings. The role requires at least 2+ years in high-end service and a passion for guest satisfaction.

Qualifications

• You must be at least 21 years of age.
• 2+ years serving experience at a high-volume, high-end restaurant.
• Initiative to own and resolve Guest situations.
• Ability to multi-task and work in a very fast paced environment.
• Sense of urgency and desire to work efficiently without sacrificing quality.
• Demonstrated excellent Guest Service and service recovery abilities.
• Knowledge of food presentation and quality standards.
• Willing to take initiative to actively greet and welcome Guests.
• Extensive knowledge of wine and spirits.

Responsibilities

• Provide over the top Guest Service to all Guests
• Take Guests’ orders and enter into point-of-sale system
• Follow up with Guests throughout their meal, answering questions, and providing excellent Guest service
• Share knowledge of menu items, wines, and spirits with Guests, making recommendations for pairings
• Deliver orders to Guests in a timely manner at counters, tables, booths, and poolside.
• Resolve any concerns independently and provide service recovery when needed
• Possess a strong knowledge of food presentation, ensuring each meal meets quality standards
• Interact with Guests, providing exemplary service, while having a genuine sense of interest

Skills

Guest service

Multi-tasking

Initiative

Wine & spirits knowledge

Communication

High-end service

Tools

Point-of-Sale system

Job description

At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working in Food and Beverage at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!

Responsibilities

• Provide over the top Guest Service to all Guests
• Take Guests’ orders and enter into point-of-sale system
• Follow up with Guests throughout their meal, answering questions, and providing excellent Guest service
• Share knowledge of menu items, wines, and spirits with Guests, making recommendations for pairings
• Deliver orders to Guests in a timely manner at counters, tables, booths, and poolside.
• Resolve any concerns independently and provide service recovery when needed
• Possess a strong knowledge of food presentation, ensuring each meal meets quality standards
• Interact with Guests, providing exemplary service, while having a genuine sense of interest

Basic Qualifications

• You must be at least 21 years of age to be considered for this role
• 2+ years serving experience at a high-volume, high-end restaurant
• Initiative to own and resolve Guest situations
• Ability to multi-task and work in a very fast paced environment
• Sense of urgency and desire to work efficiently without sacrificing quality
• Demonstrated excellent Guest Service and service recovery abilities
• Knowledge of food presentation and quality standards
• Willing to take initiative to actively greet and welcome Guests
• Extensive knowledge of wine and spirits

Preferred Qualifications

• 4+ years serving experience in a high-end restaurant environment
• 1+ years in a 4/5 Star Hotel or Resort
• Knowledge of Forbes standards
• Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)

SCHEDULE AVAILABILITY

Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

Pay and Benefits

The pay rate for this role in California is $21.13 per hour, plus tips. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits