Hotel Guest Service Representative

BMI Hospitality Management; Seattle (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision after a资格期

Competitive performance bonuses up to

401k with match after qualification

Employee discounts at IHG Hotels

Commuter benefits

Paid Sick Leave

Vacation based on hours

Holiday overtime pay

Free parking

Job summary

Staybridge Suites Seattle-Fremont is seeking a Guest Service Representative to warmly greet guests, check them in/out, manage reservations, and provide area information with a courteous demeanor.

The role requires strong computer skills and excellent customer service, with the ability to lift up to 20 lbs and stand for long periods. Weekend availability and overtime may be required.

Qualifications

• Strong computer skills including Microsoft Office.
• Ability to type 40+ wpm.
• Able to learn new web applications.
• Previous customer service experience preferred.
• Strong work ethic.
• Able to stand for extended periods.
• Able to lift up to 20 lbs.
• Must be able to work weekends and holidays.
• Must be flexible and have open availability; no set days off.
• Must be open to overtime when needed.

Responsibilities

• Greets and completes standard check-in procedures for arriving guests daily using manual and computerized methods.
• Answers inquiries and accepts reservations in person, by email, and by phone; helps guests with directions and area activities.
• Controls and records financial transactions at the front desk.
• Maintains good customer relations by staying informed of in-house and area functions for timely, knowledgeable responses.
• Keeps a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned by management.
• Maintains front desk communications and department logs to enhance operations.
• Aids other associates and departments to contribute to hotel performance.
• Ensures safety by following sanitation procedures and reporting suspicious activity.

Skills

Computer skills

Typing speed

Web applications

Customer service

Work ethic

Stamina

Lifting

Weekend availability

Overtime flexibility

Tools

Microsoft Office

Job description

Do you want to work for a great company with competitive benefits and pay? The Staybridge Suites Seattle-Fremont is looking to hire a Guest Service Representative.

Benefits:

• Medical, dental, and vision offered after qualification period


• Competitive performance bonuses - potential for up to $600 monthly


• 401k with match offered after qualification period


• Employee discounts at IHG Hotels worldwide


• Commuter benefits offered


• Seattle Paid Safe Sick Leave


• Vacation time accrued based on hours worked


• Overtime pay for holidays worked, 10 holidays per year


• Free parking

Job Description:

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction


• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities


• Controls and records financial transactions a front desk


• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone


• Maintains a friendly, cheerful, and courteous demeanor at all times


• Performs other duties as assigned, requested, or deemed necessary by management


• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations


• Aids other associates and departments to contribute to the best overall performance of the department and the hotel


• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

• Strong Computer skills, including Microsoft Office


• Ability to type 40+wpm


• Able to learn new web applications


• Previous customer service experience preferred


• Strong work ethic


• Able to stand for extended periods of time


• Able to lift up-to 20 lbs.


• Must be able to work weekends and holidays


• Must be flexible and have open availability, as there are no set days off


• Must be open to overtime when needed