Hotel Guest Service Representative

Hilton Garden Inn; Maple Grove (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Hotel Guest Service Representative, der leidenschaftlich daran interessiert ist, außergewöhnliche Erlebnisse für Gäste zu schaffen. In dieser Rolle sind Sie das Gesicht des Hotels und verantwortlich für einen erstklassigen Kundenservice. Sie werden in einem dynamischen Team arbeiten, das Wert auf persönliche Entwicklung und Teamarbeit legt. Mit flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen, einschließlich Gesundheitsplänen und Reisevergünstigungen, bietet diese Position eine großartige Gelegenheit, in der Gastgewerbebranche zu wachsen. Wenn Sie gerne mit Menschen arbeiten und eine positive Einstellung haben, ist dies die perfekte Rolle für Sie.

Benefits

Gesundheits-, Zahn- und Sehversicherung

Flexible Arbeitszeiten

Bezahlte Krankheitszeit

Mitarbeiterreisevergünstigungen

401(k) Altersvorsorgeplan

Bezahlte Freistellung für Freiwilligenarbeit

Qualifications

• Motiviert, exzellenten Kundenservice zu bieten.
• Starke mündliche und schriftliche Kommunikationsfähigkeiten.

Responsibilities

• Begrüßen und Interagieren mit Gästen auf freundliche Weise.
• Bearbeiten von Gästebeschwerden und Anfragen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Organisation

Education

Abschluss der Sekundarstufe

Job description

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel Guest Service Representative at the Maple Grove Hilton Garden Inn.

Why You’ll Love Working with Us The Maple Grove Hilton Garden Inn is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality and our portfolio of properties include:

USA Today Top Workplace Winner 2025

WI State Journal Top Workplace 2025

Madison Magazine Best Places to Work 2025

AZ Central Top Workplace 2024

Cultural Excellence Award 2024

** Starting wage for this position is $15.00 per hour, but final wage will be based on experience.**

AVAILABLE AND FLEXIBLE TO WORK MORNING & EVENING SHIFTS AVAILABLE AND FLEXIBLE TO WORK MONDAY THROUGH SUNDAY, HOLIDAYS AND WEEKENDS A MUST"

Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Professional Development:

• Dedicated training and development with opportunities for growth

• Educational and professional certification assistance

Team Member Travel Perks:

• Worldwide hotel stays starting at forty-nine dollars per night

• Rate based on availability and property brand

• Free night stays at NCG Hospitality hotels

Core Benefits:

• Paid Sick Time

• Paid time off and anniversary day off with pay

• Paid volunteer hours → Earn money for community service!

• Flexible schedules

Health and Wellness:

• Health, Dental and Vision plans

• Virtual telehealth services

• Team Member Assistance Program with mental health resources

• TeleDoc confidential counseling

• Health and fitness monthly reimbursement program

Financial:

• 401(k) retirement plan

• 100% match on the first 3% and 50% match on the next 2% of team member contributions

• Same day pay

• Catch Of The Day Program → Earn money for helping other team members and guests!

• Everyone Sells → Earn money for bringing in business to our properties!

• Referral program for team members

How do I make an impact on my team? Our friendly Hotel Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

Greet and interact with guests in a warm, friendly and professional manner

Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs

Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

Work in cooperation with other departments to ensure a positive guest experience

Use computer system to make reservations, check-in and check-out guests and process payments

Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

Ensure safety and security of the property, staff and guests

What does success look like in this role?

Motivated to maintain excellent customer service reputation

Strong oral and written communication and interpersonal skills

Strong attention to detail, organization and follow-up abilities

Ability to work effectively and efficiently in a fast-paced setting

Reliability and honesty

Desire to contribute to a supportive and effective team

Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Who is NCG Hospitality? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.