Inbound Customer Service Representative (WFH)

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in home medical equipment is seeking dedicated individuals for a rewarding role in patient advocacy. This position offers a starting pay of $15.50 per hour, with opportunities for bonuses and career advancement. Enjoy a supportive and collaborative work environment focused on patient care, along with comprehensive benefits including medical, dental, and vision. After completing in-office training, you will have the flexibility to work from home, making this a fantastic opportunity for those looking to grow in the healthcare sector while maintaining work-life balance.

Benefits

Generous Paid Time Off

Paid Holidays

Comprehensive Benefits Package

401k Plan

Career Advancement Opportunities

Qualifications

• 1-3 years of customer service experience in a team-oriented environment.
• Strong communication skills and basic computer proficiency.

Responsibilities

• Serve as a patient advocate and resolve questions or concerns.
• Collect and input patient information accurately into the system.

Skills

Customer Service

Effective Communication

Basic Computer Skills

Problem-Solving

Education

High School Diploma or GED

Tools

Microsoft Applications

Job description

Employer Industry: Home Medical Equipment

Why consider this job opportunity:
- Pay starting at $15.50 plus a Monthly Bonus program opportunity with potential unlimited earnings
- Generous paid time off and paid holidays
- Opportunities for career advancement and growth within the organization
- Work from home after successful completion of in-office training and meeting management expectations
- Supportive and collaborative work environment with a focus on patient care
- Comprehensive benefits package, including medical, dental, vision, and 401k

What to Expect (Job Responsibilities):
- Serve as a patient advocate to resolve questions or concerns
- Collect and input patient information into the e-Intake system accurately
- Verify products and services while maintaining compliance with regulations
- Provide basic technical customer service assistance for CPAP equipment
- Educate patients and employees on CPAP supplies and usage

What is Required (Qualifications):
- High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Strong customer service background with effective communication skills
- Basic computer and internet skills, with proficiency in Microsoft applications
- Ability to maintain confidentiality and handle sensitive information with discretion

How to Stand Out (Preferred Qualifications):
- Experience in the medical field and administrative record management
- Knowledge of billing reimbursement and insurance policies
- Familiarity with Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Understanding of medical terminology and medical billing practices
- Strong problem-solving skills and ability to multitask effectively

#HomeMedicalEquipment #CustomerService #CareerOpportunity #HealthcareBenefits #RemoteWork

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