Guest Service Agent

Hyatt Hotels; Conshohocken (Montgomery County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Guest Service Agent, where you'll greet and assist guests, ensuring their satisfaction while adhering to brand standards. This role offers a potential growth path to supervisory positions and includes various responsibilities from registration to handling guest complaints.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401k with Company Match

Daily Pay option

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Programs

Educational and Professional Development opportunities

Referral Bonus Program

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Handle guest complaints and escalate when necessary.
• Perform bookkeeping activities, such as balancing accounts.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

1. Immediately greet guests and assist with their needs.
2. Register guests and assign rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Compute bills, collect payments, and make change.
6. Transmit and receive messages via telephones or PMS system.
7. Respond promptly to guest requests.
8. Handle guest complaints and escalate when necessary.
9. Secure guests' valuables in hotel safes or deposit boxes.
10. Perform bookkeeping activities, such as balancing accounts and conducting audits.
11. Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
12. Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards.
13. Assist in the breakfast area or with luggage during peak times or staffing shortages.
14. Ensure overall guest satisfaction.
15. Perform other duties as assigned by management.

Your Background and Skills

1. High School diploma or equivalent preferred.
2. Previous customer service experience or equivalent training required.
3. Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time roles
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401k with Company Match
• Daily Pay option
• Free Basic Life Insurance
• Access to TELUS Health for confidential work-life support
• Travel Discounts
• Commuter Transit and Parking Benefits
• Employee Assistance and Wellness Programs
• Educational and Professional Development opportunities
• Referral Bonus Program

Work Environment and Context

• Flexible work schedule, including holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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