HOTEL GUEST SERVICE AGENT

Grand Traverse Resort & Casinos; Williamsburg (VA); On-site; USD 30,000 - 38,000; Full time

Job summary

Join a leading resort and casino as a front desk associate, where you'll provide exceptional customer service and assist guests with check-in and check-out. Enjoy a range of benefits, including free meals, 401K matching, and paid time off. Ideal candidates will be organized, adaptable, and possess strong communication skills. This role requires working in a climate-controlled environment with a focus on guest satisfaction.

Benefits

Free meal per shift

401K with match

Weekly Pay Days

Paid Time Off (PTO)

Voluntary Vision

Employee Referral Program

Gas Discounts

Cannabis Store Discounts

Giftshop and Food Discounts

Employee appreciation events

Qualifications

• Must be at least 18 years old with a high school diploma or GED.
• Prior front desk or reservations and customer service experience preferred.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle guest concerns and provide customer service.
• Manage cashier duties and reconcile transactions.

Skills

Customer Service

Communication

Organization

Multitasking

Adaptability

Education

High School Diploma or GED

Tools

Multi-line Phone System

Computer

Micros

Job description

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JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, emphasizing our core values of Fun, Integrity, Communication, and Teamwork.

Benefits and Perks for Full and Part-Time Employees:

• One FREE meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly Pay Days and Daily Pay Available
• Paid Time Off (PTO), Paid Holidays & Jury Pay
• Voluntary Vision
• Voluntary AFLAC Plans Available
• Employee Referral Program
• Gas Discounts at our Markets
• Cannabis Store Discounts
• Giftshop and Food Discounts
• Employee appreciation events and prizes

Additional benefits for full-time employees include:

• Medical, Dental, Prescription Plans
• Paid Bereavement
• Life Insurance Coverage
• Short and Long Term Disability Coverage

Seasonal employees should contact the Benefits Department for eligible benefits and perks.

Position Summary: This role involves assisting guests with check-in and check-out, handling guest concerns, and providing customer service at the Hotel Front Desk and RV Park.

Essential Job Functions include:

• Adhering to dress code standards
• Managing guest check-in/check-out procedures
• Reviewing arrivals and pre-registering guests
• Monitoring room and campsite inventory
• Reporting changes or issues to supervisors
• Handling cashier duties and reconciling transactions
• Maintaining cleanliness and stock in work areas
• Answering phones and making reservations
• Using micros for inventory and register operations
• Maintaining a valid Gaming License
• Following policies for the hotel front desk
• Supporting other operational areas as needed

Required Skills and Abilities:

• Excellent customer service and communication skills
• Team player with a positive attitude
• Ability to perform light cleaning duties
• Highly organized with multitasking ability
• Ability to work under time constraints and handle diverse personalities
• Receptive to feedback and adaptable to change

Education and Experience: Must be at least 18 years old with a high school diploma or GED. Prior front desk or reservations and customer service experience preferred.

Supervisory Responsibilities: None

Equipment and Software Used: Multi-line phone system, computer, printer, copier, fax, calculator, Micros, Synkros, LMS.

Physical and Mental Demands: Ability to lift up to 25 lbs., walk, stand, or sit for extended periods, and handle stressful situations professionally.

Working Conditions: Climate-controlled environment, adherence to safety policies, and flexibility to work nights, weekends, and holidays.

Additional Comments: Native American and Tribal Preference applies. Must pass background checks and drug tests. Confidentiality is required.